Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 43 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 33 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "pension is not market leading" ((in 8 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 7 reviews)); "constant pressure to hit targets" ((in 7 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Oct 24, 2025

Best job on the planet

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Extremely good wage, good team of people, work on your own at your own pace, loads of opportunities to make extra money and over time etc, a lot of support and all tools and equipment provided, know your entire rota for the year, all the days your working, hours and days off giving you plenty of chance to plan holidays etc, can swap shifts with colleagues etc if need be

Cons

Long hours sometimes but you get used to it and it’s not half as bad as you think

RAC Response

7mo

Thanks so much for the review, “best job on the planet” is high praise and we love to hear it! It’s great that you’re enjoying the flexibility, the team, and all the extra earning opportunities. We hear you on the long hours- it's just part of being in a demand-led business like RAC. It’s something we keep an eye on, and we’re glad to hear it’s manageable once you settle in. Thanks for everything you do!

5.0

Oct 24, 2025

Mobile mechanics induction

Mobile mechanic

Recommend

CEO approval

Business Outlook

Pros

Fantastic company to work for, trainer Nigel is first class

Cons

Lot of information to take in all at was

RAC Response

7mo

Thanks so much for the great review! We’re really glad to hear you had a positive induction experience and we’ll be sure to pass on the shoutout to Nigel, he’ll love that! We know there’s a lot to take in during training, especially in a hands-on role like Mobile Mechanic. That exposure is designed to set you up for success and give you a solid foundation for the road ahead, but we’re always looking at ways to make it smoother and more digestible. Thanks again for your feedback and for being part of the team; we’re excited to see where your journey with RAC takes you!

5.0

Oct 24, 2025

Mobile mechanics

Smrs

Recommend

CEO approval

Business Outlook

Pros

Very helpful staff and nice was amazing trainer and very supportive staff around the building

Cons

Woukd like to focus more work on for preparation of exams

RAC Response

7mo

Thanks so much for the great review! We’re really glad to hear you’ve had a positive experience so far and we’ll definitely pass on the kind words to the trainer and support team. We know there’s a lot to take in during the early stages, especially when prepping, so your feedback is really helpful. We’re always looking at how we can make training even more focused and supportive. Thanks again for sharing your thoughts and welcome to the team!

Viewing 136 - 138 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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