Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 43 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 33 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "pension is not market leading" ((in 8 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 7 reviews)); "constant pressure to hit targets" ((in 7 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Oct 29, 2025

Sell,sell,sell... or end up on the naughty list.

Patrolman

Recommend

CEO approval

Business Outlook

Pros

It's a job, Company van, start and finish at home. No commute. Tools provided.

Cons

This job used to be great, encouraged to fix everything possible at the roadside.... now its sell,sell, sell. As a time served technician my job has been reduced to that of a sales assistant. Arrive, diagnose and book someone else to come and fix it another day and don't forget to sell a service as well. I speak for 100's of patrols who feel Rac have lost sight of the core business and are focused on the SMR devison. The patrols are now mere sales agents for this service. Currently having sales targets forced down our throats even though there are zero targets in contract. Failure to secure bookings for services results in "improvement plans" and managers shadowing you all day. Patrol moral is very low. Forced into selling overpriced services and repairs rather than fixing it there and then. Pay is poor for the current market and dangerous nature of the job and unsociable hours. The lower graded SMR "technicians" are on a higher salary and better work hours than patrols now.

RAC Response

7mo

Thanks for sharing this review; it’s clear the patrol who wrote it cares deeply about the job and the direction of the business, and we really appreciate that. We’re genuinely sorry to hear how things are feeling for you right now. We know the role has evolved, and we understand that changes can be tough. We’re actively reviewing how we support patrols and how we balance commercial goals with the core roadside service that’s always been at the heart of RAC. Your voice — and the voices of your colleagues — matter, and we’ll make sure this feedback is heard. Thanks again for taking the time to share your experience.

3.0

Oct 27, 2025

good

Legal advisor

Recommend

CEO approval

Business Outlook

Pros

Good place to work good atmosphere

Cons

can get really busy at times

RAC Response

7mo

Thanks for the review and for being part of the team! We’re really glad you found the atmosphere positive — that’s something we work hard to maintain across all our teams. We know the pace can pick up quickly due to being a demand-led business and we appreciate everything our colleagues do to keep things running smoothly. Wishing you all the best in your next chapter, and thanks again for sharing your experience!

4.0

Oct 27, 2025

Good company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Different types of work and exposure

Cons

Location for public transport challenging (but on site carpark) Limited progression and training

RAC Response

7mo

Thanks so much for your review, we really appreciate you sharing your experience. It’s great to hear you valued the variety of work and the exposure that comes with project roles. We see that kind of exposure as a key part of development, helping people build skills and confidence across different areas of the business. We understand that progression and training are important, and we’re continuing to look at how we can improve those pathways, especially in roles where career steps aren’t always linear. Thanks again for being part of the team and for your contribution over the years. Wishing you all the best in what’s next!

Viewing 133 - 135 of 1,049 Reviews

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Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Sell,sell,sell... or end up on the naughty list.

good

Good company

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