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      RAC

      Engaged Employer

      RAC reviews

      4.6

      90% would recommend to a friend

      (1,049 total reviews)
      avatar

      Dave Hobday

      94% approve of CEO

      85% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.4

      Career opportunities

      4.3

      Work/Life balance

      RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Nov 13, 2025

      Micromanagement

      Slt
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits structure, learning opportunities and career development

      Cons

      There is a real toxic micromanagement culture which starts at the top and flows down. The CEO micromanages his Senior Leadership Team despite entrusting them in a high profile role. He wants to be in the detail of things which should not concern him creating huge strategic bottlenecks and SLT then feel disempowered and in turn have to micromanage downwards. This is inefficient and causes a really toxic culture.

      avatar
      RAC Response
      7mo
      Thank you for sharing your feedback. We’re sorry to hear your experience isn't fully meeting expectations right now. While many colleagues tell us they value our culture and leadership - reflected in recent engagement scores - we know there’s always room to improve. Our leaders aim to stay close to the work because they care deeply about our members and teams, but we also want to empower colleagues with more ownership and flexibility. Your comments will help us keep moving in that direction.
      5.0
      Nov 5, 2025

      Great place to work

      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive management who have encouraged me in all roles I have been in. Giving me the confidence to complete training courses and get qualifications.

      Cons

      None that I can think of

      avatar
      RAC Response
      7mo
      Thanks for the review! It's so great that you're feeling supported and encouraged within your role, even after all these years - this is something we're really proud of throughout RAC and continue to nurture with out management. Good luck on your training courses, not that you'll need it!
      1.0
      Nov 4, 2025

      Management out of touch, customers lowest priority.

      Patrolman
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Start and finish at home. - Left alone if you get on and work hard. - Rewarding when you get to help someone. - Meeting lots of different people. - Other patrols; best part of the business, knowledgeable, caring, customer focused, understand procedures, member needs and needs of the business.

      Cons

      - Pay is lowest of all the large breakdown/recovery companies. - Working conditions constantly getting worse, management making decisions that negatively affect patrols and members. - Upper management so out of touch with reality, don't understand the patrol role at all. - Having to deal with members who have been left for hours or abandoned by the company. - Threatened with disciplinary if you don't force enough sales of SMR bookings, even if it's unethical. - SMR technicians hired are semi skilled, many comebacks/mistakes, hugely overpriced, very difficult to sell a poor product you don't trust. - Different departments fighting against each other, blaming each other got mistakes, leading to further members being forgotten or abandoned. - Call handlers and dispatch have stopped caring. Jobs constantly have incorrect information, location, symptoms etc. Leading to further member delays. Office don't read job notes or understand what goes on roadside at all, uncooperative and argumentative, no care for members at all.

      avatar
      RAC Response
      7mo
      Thank you for taking the time to share your feedback and for your continued service. We’re pleased to hear you value the independence of the role and the camaraderie among patrol colleagues, as these are core strengths of our business. That said, we are concerned by the issues you’ve raised in the 'considerations' section - these are important topics and we want to ensure your voice is heard through the correct channels in order to find solutions where possible. As a current employee, we strongly encourage you to raise these concerns directly with our People Team or through your line manager so we can address them properly. Internal feedback channels allow us to investigate and take action where needed. We want you to know that constructive feedback like yours helps us identify where we need to do better. Thank you again for sharing your perspective. Please reach out internally so we can work together on solutions.
      Viewing 127 - 129 of 1,049 Reviews
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      Glassdoor has 1,117 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.