Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Friendly and supportive atmosphere within the team" ((in 43 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Not the best pension or benefits" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

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RAC reviews

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4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Mar 21, 2016

Good environment to learn, but not the greatest place to move up the "ladder". It's a place where if "your face fits"!

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good location. Some very supportive managers. On site parking. Canteen. Fair pay.

Cons

Poor opportunities. Face doesn't fit, you don't get jobs. Pay can be poor depending on level.

2.0

Jan 12, 2016

Call centre

Call centre claims

Recommend

CEO approval

Business Outlook

Pros

- The building is great. There are panoramic views/lots of windows and light. Nice office. - Although this is a call centre - it has an office feel/ not as bad as other call centres. - being away from town in Bradley Stoke has its pros and cons. Travel from the city centre by bus is not good

Cons

- Dead end job, with no movement to progress career/ gain new skills. - Low pay - pay is terrible - Management generally stick together and do not relate to people on the floor although this has improved in recent times in this department.

1.0

Sep 7, 2015

People just disappear

Marketing

Recommend

CEO approval

Business Outlook

Pros

Nice coffee Peer group generally nice people

Cons

Propositions are poor. Promotional activity ad hoc and rushed. Don't understand customer needs in an evolving market place. Don't listen to customers.

Viewing 1039 - 1041 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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Good environment to learn, but not the greatest place to move up the "ladder". It's a place where if "your face fits"!

Call centre

People just disappear

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