Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Friendly and supportive atmosphere within the team" ((in 43 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Not the best pension or benefits" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

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RAC

RAC reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Dec 14, 2016

The worst years in my career

Manager

Recommend

CEO approval

Business Outlook

Pros

The actual people in role working hard made it worth it

Cons

If your face doesn't fit , extreme 'pack mentality' amongst senior mangagement .

3.0

Nov 6, 2016

RAC Career

Quality compliance auditor

Recommend

CEO approval

Business Outlook

Pros

Great role providing constructive feed back to colleagues supporting their development in their own roles. Rewarding particularly having seen the positive impact we've had over the last 4 years raising the quality bar

Cons

In supporting others we have been utilised mostly in functions that our not our core role, particularly, for customer complaint investigations

1.0

Aug 14, 2016

An unethical, heartless and utterly disgusting 'company' to work for....

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

NOTHING. Training is rushed. Told to 'take ownership of calls' and yet when customers complain its YOUR FAULT.

Cons

Bad pay. Long hours. Relentless calls coming through from RUDE, DISGUSTING excuses for 'Human Beings'. Contract staff via agencies have NO EMPLOYMENT RIGHTS. Sacked over the phone with little care as to how devastating this can be to someones emotional well-being. Contemplated suicide after this.

Viewing 1033 - 1035 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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The worst years in my career

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An unethical, heartless and utterly disgusting 'company' to work for....

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