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      RAC

      Engaged Employer

      RAC reviews

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      4.5

      90% would recommend to a friend

      (1,046 total reviews)
      avatar

      Dave Hobday

      94% approve of CEO

      86% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.4

      Career opportunities

      4.3

      Work/Life balance

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      May 18, 2026

      A stepping stone but wouldn’t recommend

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with some lovely people at the RAC, if you manage to stay and pass probation, you gain some respect and make friends. Basic salary is not too bad. There’s structure and the training is good.

      Cons

      Bonus is capped and it’s extremely hard/almost impossible to earn maximum bonus. Although close colleagues can be friendly, it’s not a great environment. Always someone in tears. Always being made to feel that you’re failing despite working with software that is very out of date and processes that are frustrating. You’ll get hero shoutouts (certificates) for achievements which are soon forgotten and you’re blamed for company failings shortly afterwards. Good people aren’t valued. There doesn’t seem to be a complaints department so frustrated customers just keep getting sent round in circles ruining sales conversion! Shifts are different each day and designed to benefit the company. They don’t consider the impact on the employee.

      avatar
      RAC Response
      2w
      Thank you for taking the time to share your feedback. We’re really pleased to hear that you built strong relationships during your time here and found the training and structure helpful -that’s important to us. We’re sorry to hear about your experience in other areas. Creating a positive, supportive environment where people feel valued and set up to succeed is something we care deeply about, and it’s disappointing to hear your experience. Your comments around targets, recognition, systems, and shift patterns are all taken seriously, and we know how important it is that these feel fair, achievable, and consistent so we'll be taking this away to look at with the relevant teams. We’re continually reviewing how we support our colleagues, from the tools and processes we use, to how performance is recognised and how feedback is actioned -and insights like yours help highlight where we need to improve. Thank you again for your honesty, and we wish you all the best in your next role.
      5.0
      May 18, 2026

      Great Team, Culture, and Opportunities.

      Information security analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I wasn’t entirely sure what to expect before joining RAC, but it’s turned out to be a fantastic experience. I’ve joined a truly great team, everyone is supportive, knowledgeable, and easy to work with. The people here make a huge difference, and there’s a genuine sense of collaboration across the organisation. The work culture is excellent, with a strong focus on both professional growth and work-life balance. On top of that, the overall package and benefits are very competitive, which makes it an even better place to work. I’d definitely recommend RAC.

      Cons

      As with many growing organisations, some processes and tools are still evolving/maturing. So there's lots to be done to get these smoothed out and tuned.

      avatar
      RAC Response
      2w
      Thank you for sharing such positive feedback, we appreciate you taking the time to do so. It’s great to hear how strongly your experience of the team has come through. Building a supportive, collaborative environment where people can learn from each other and do their best work is a big focus for us, so it’s encouraging to know that’s reflected in your day-to-day experience. We recognise your point on processes and tools. As we continue to evolve, we’re focused on improving and strengthening these areas to better support our colleagues and keep pace with our growth - some of these exciting improvements are currently in motion. Thanks again for your recommendation, we’re really glad to have you as part of the RAC.
      5.0
      Apr 25, 2026

      Very supportive company

      Apprentice
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of chances to learn and improve skills Supportive team around you

      Cons

      Some long days but they don’t happen all the time

      avatar
      RAC Response
      1mo
      Thank you for your review and for recommending the RAC. It’s great to hear that you’re finding plenty of opportunities to learn and build your skills, and that you feel supported by the team around you. Creating a positive, encouraging environment for apprentices is really important to us. We also recognise that there can be some longer days from time to time. As a 24/7 service this can occasionally be part of the role, but we always aim to ensure it’s balanced and well supported. Thanks again for taking the time to share your experience, we’re glad to have you as part of the team.
      Viewing 7 - 9 of 1,046 Reviews
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      Glassdoor has 1,114 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.