Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and good atmosphere" ((in 51 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 7 reviews))

RAC reviews

Compare reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 26, 2026

Great people, strong benefits, and room to grow

Operations

Recommend

CEO approval

Business Outlook

Pros

Great place to work with supportive, talented colleagues who create a collaborative and welcoming environment. The company offers good employee benefits and provides strong opportunities for professional development, learning, and career growth. There’s a real sense of teamwork, and people are encouraged to improve and take on new challenges.

Cons

The fast-paced environment can be demanding at times, but it also helps you learn quickly and build resilience. High standards mean expectations are strong, which can be challenging, but it pushes employees to grow and perform at a higher level.

5.0

Jan 26, 2026

Going from strength to strength

Senior manager

Recommend

CEO approval

Business Outlook

Pros

An energic and successful business to be part of, moving at real pace to deliver fantastic products and services to customers, whilst supporting staff and providing new opportunities along the way.

Cons

The fast pace is not for everyone, but it's refreshing to work for a business that makes decisions quickly and allows you to take ownership.

5.0

Jan 23, 2026

A business that puts colleagues at its heart

Director of growth

Recommend

CEO approval

Business Outlook

Pros

Believes and recognises the value of frontline teams. Agile but focused on a very clear strategy. Fast paced.

Cons

Travel (from my home) but good flexible working.

RAC Response

4mo

Thank you for sharing this fantastic review, and for everything you’ve contributed over the past few years. It’s great to hear how strongly you feel about our focus on frontline teams, our pace and our strategy — these are all things we’re really proud of as a business. We appreciate your note about travel too. We know it can be challenging depending on where you’re based, and we’re glad flexible working helps make it more manageable. Thanks again for your feedback and for your advice: staying focused on a clear, single‑minded strategy is exactly what we’re committed to.

Viewing 61 - 63 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Great people, strong benefits, and room to grow

Going from strength to strength

A business that puts colleagues at its heart

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