Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and good atmosphere" ((in 51 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 7 reviews))

RAC reviews

Compare reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 23, 2026

Great and varied place to work

Finance

Recommend

CEO approval

Business Outlook

Pros

Great colleagues Never boring Varied and challenging work

Cons

Rarely a slow day Benefits package a bit weak

RAC Response

4mo

Thanks for taking the time to leave this great review, and for your five-plus years with us. It’s brilliant to hear you enjoy the variety, challenge and the people you work with. We appreciate your point about the benefits package. We’re always looking at how we can strengthen what we offer, so please do keep an eye out for the internal feedback forms that pop up throughout the year — they’re a really helpful way for colleagues to suggest new benefits or improvements we can explore.

5.0

Jan 23, 2026

Great team, people who genuinely care, really diverse and interesting work

Senior digital marketing manager

Recommend

CEO approval

Business Outlook

Pros

- Fast paced and dynamic, lots of diverse work and opportunities to learn - Meritocracy - Supportive and collaborative - Room to grow if you’re willing to push yourself - Ability to gain experience outside of your normal swim lane - National household name - standard perks are pretty good - Annual bonus based on company performance - Decent facilities - Hybrid working is good for work life balance

Cons

- Pension could be better (cap on employer contributions) - mentoring needs to be more of a thing - can be intense

RAC Response

4mo

Thanks so much for sharing this detailed review — and for your 10 years with us. It’s great to hear how much you value the opportunities to learn and the collaborative culture. We’re really proud to offer room to grow and chances to step outside your usual day-to-day, so it’s brilliant to see that reflected in your experience. We appreciate your feedback on pensions, mentoring and the intensity at times. These are all areas we continue to look at, and comments like yours help us understand where further improvements would make a difference. Thanks again for your long-standing commitment and for taking the time to share your thoughts.

5.0

Jan 23, 2026

Brilliant place to work

Digital account director

Recommend

CEO approval

Business Outlook

Pros

- Career progression - Benefits - Autonomy - Strong brand

Cons

- Development and innovation moving at pace, sometimes basics are neglected

RAC Response

4mo

Thanks for taking the time to leave this brilliant review — and for your 10 years with us. It’s great to hear you value so much about your role and RAC as a whole. We appreciate your point about the pace of development and innovation sometimes making the basics feel overlooked. Feedback like this is really helpful as we work to strike the right balance between moving forward and keeping day‑to‑day foundations running smoothly.

Viewing 64 - 66 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Great and varied place to work

Great team, people who genuinely care, really diverse and interesting work

Brilliant place to work

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