Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Friendly and supportive atmosphere within the team" ((in 43 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Not the best pension or benefits" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Dec 12, 2017

RAC direct sales

Direct sales agent

Recommend

CEO approval

Business Outlook

Pros

I have worked for the RAC as a direct sales agent for over 3 years as a self employed direct sales agent at various venues and this is the best paying job I've had , tremendous support from my direct sales manager who is always available and willing to help if possible . I would thoroughly recommend this role to anyone who are willing to put in the time and effort for a generous earnings potential.

Cons

Working outside sometimes although you are provided with quality uniform.

1.0

Mar 8, 2017

Not a good environment for IT professionals

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Office in a location that is easy enough to get to, canteen is more than enough for lunch on those rainy days, IT department does contain very talented and experienced developers. In general I think there is a want to change things but it is very slow in gaining pace and may never be championed due to the business.

Cons

In general RAC is not a great place for IT professionals such as developers, due to various 1970s styles ways of working, like enormous amounts of technical debt and no time to address it, continuous changing of goal posts in sprints (anti-Agile 101) and a very poor set of infrastructure (which is basically outsourced). There is a severe lack of team mentality and teams very much work in silos. Oh and the parking and facilities (toilets!) are just ridiculous, I mean...it just defies words.

2.0

Nov 1, 2023

Lost its way

Roadside technician

Recommend

CEO approval

Business Outlook

Pros

Ok pay (If you work long hours) No commute Tools issued

Cons

Pay is only better than garages if you work long hours Hard to get time off Treatment of workforce recently is not great , reduction in bonuses and overtime seems to have disappeared completely amounting to about a £10,000 reduction in salary for me this year. Heavily target driven Abuse from members due to companies poor handling of workload (People left sleeping in their cars overnight etc) Mentally draining and disheartening Training is non existent you get one day a year if lucky Been there almost 8 years loved it for years thought id retire in this job but I'm looking to leave this year and already have a few offers I'm weighing up.

Viewing 4 - 6 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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RAC reviews

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RAC direct sales

Not a good environment for IT professionals

Lost its way

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