RAC reviews

Thank you for sharing your experience and for being part of the RAC over the past few years. It’s great to hear that you feel the strong team spirit we’re known for, and that you’ve had opportunities to grow and work closely with our senior leaders. You’re right that the fast pace isn’t for everyone, and much of that comes from the customer‑demand‑driven nature of our work - being there when our members need us most!

Thank you for taking the time to share your feedback, and we’re sorry to hear that you felt your experience wasn’t a positive one. We never want any colleague to feel overworked, unsupported, or affected by toxic behaviours, and although you’re no longer with us, we appreciate you raising these concerns. We’re glad to hear you found value in the hybrid working, benefits, variety, and opportunities to grow. However, the issues you’ve highlighted don’t reflect the standards we expect for our colleagues. We take concerns around management support and culture seriously, and we continue to focus on ensuring teams have the right leadership, workload balance, and environment to thrive. While you’ve since moved on, we want to be clear that toxicity is not tolerated at RAC. Any current colleague who feels they’re not receiving the support they need from their manager is encouraged to speak confidentially with our People Team, who are always available to help. Thank you again for your feedback, and we wish you all the best in your future career.