Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 86 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Great team and community in the company" ((in 47 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 11 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 6 reviews))

RAC reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Jan 29, 2026

Easy but boring and repetitive

Renewals and retention agent

Recommend

CEO approval

Business Outlook

Pros

Consistent hours, rota 6 weeks in advance, bonuses can be around £400 a month if hitting targets,

Cons

theres no variety in day to day - the turn over rate for employment is very high - constant pressure to hit targets - feels morally questionable at times

RAC Response

4mo

Thanks for taking the time to share your experience so far. It’s good to hear the consistent hours, advance rotas and bonus opportunities are working well for you, it's something we're consistently working on. We also appreciate you raising your concerns around variety, pressure and how some situations feel. We never want any colleague to feel uncomfortable or unsure about the expectations of their role. If you ever feel that something isn’t in the best interests of you, our customers or the wider team, we’d really encourage you to speak with management, or the People Team — they’re there to listen and support. Thank you again for your feedback. It helps us keep improving the experience for everyone.

5.0

Jan 29, 2026

Fantastic place to work and lovely team

Digital account manager

Recommend

CEO approval

Business Outlook

Pros

Really supportive team, lots of opportunities, great benefits.

Cons

Haven't come across any yet!

4.0

Jan 28, 2026

Back to our roots

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Job satisfaction is great when you can really help a customer out.

Cons

Dealing with customers with long waiting times . Barriers preventing great service

RAC Response

4mo

Thank you for your review and for your service over more than 10 years. We’re glad to hear that helping customers continues to bring you real job satisfaction; it's at the heart of what we do. We also appreciate your honesty about the challenges, especially around wait times and the barriers that can impact the service you’re able to deliver. Your feedback about towing policies, and pricing is valuable and will be shared with the teams focused on improving our service and fleet. Thank you again for your commitment and for taking the time to share your perspective. Please do reach out to Patrol Operations to discuss your ideas further if you’d like.

Viewing 46 - 48 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Easy but boring and repetitive

Fantastic place to work and lovely team

Back to our roots

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