Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Fun and friendly colleagues" ((in 70 reviews)); "Benefits are good" ((in 43 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 39 reviews)); "Great teamworking ethos and culture" ((in 33 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jan 21, 2025

Great Place to Work

Project manager

Recommend

CEO approval

Business Outlook

Pros

Bonus Scheme is straightforward Pay Recognition from Line Managers and Heads of in Business Roadside Work / Life Balance Sick Pay Free Parking

Cons

Laptops can be troublesome Some outdated processes Pay rise only in line with inflation in 2025

1.0

Jan 21, 2025

Do Not Go There

Sales operations

Recommend

CEO approval

Business Outlook

Pros

Great team collaboration - good vision

Cons

Management have no respect for you, numbers driven - shifts appalling and no work/life balance. Looking through these reviews most are new starters who do not know the 'real' business.

1.0

Jan 20, 2025

Unrealistic targets and toxic environment

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Free carparking, some nice colleagues

Cons

Managers are too focused on targets which are unrealistic and makes for a toxic working environment. Too much micromanagement and a lack of progression. Don't believe the 5 star reviews that Senior Managers are adding here, it's not representative of work by people on the front line

Viewing 445 - 447 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Great Place to Work

Do Not Go There

Unrealistic targets and toxic environment

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