Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Fun and friendly colleagues" ((in 70 reviews)); "Benefits are good" ((in 43 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 39 reviews)); "Great teamworking ethos and culture" ((in 33 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jan 23, 2025

Great, fast paced, empowering place to work

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Empowered to drive real change. Ground breaking work.

Cons

Lots of ad hoc requests

5.0

Jan 22, 2025

Inspirational Workplace

Contact centre manager

Recommend

CEO approval

Business Outlook

Pros

Flexible, Understandable, Supportive, Development Opportunities, Breakdown Perks, Employee Benefits, Working Environment & Office Location. Great People.

Cons

It would be great to spend more times in the field and at other locations for office based staff.

4.0

Jan 21, 2025

great but going downhill

Patrolman

Recommend

CEO approval

Business Outlook

Pros

i am super grateful to rac and everything they have done for me. since joining rac my life has changed for the better. the best thing about working for rac is all the strange and unique scenarios you can find yourself in, from a male stripped with velcro trousers locked out of his car after a hen doo, to a car that wont start after lowering their boat on a slipway with the tide coming in. im extremely loyal to rac and wont leave with out a very good reason

Cons

the bad points are purely political, there is virtually no communication from senior management and as a patrol of 9 years i still dont really have any clue of how the rac systems work or any changes to customer facing applications. customers will ask me questions i dont have the answers to. there is progression in rac but its very rare and volatile. ive had more managers than hot dinners. to move up you have to give everything and ive seen the most orange loyal people progress just to be met with redundancy the following year, i once wanted to progress but have now accepted that it wont ever happen and im safer staying as a patrol.

Viewing 442 - 444 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Great, fast paced, empowering place to work

Inspirational Workplace

great but going downhill

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