Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 86 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Great team and community in the company" ((in 47 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 11 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 6 reviews))

RAC reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Mar 4, 2026

Great place to work & grow

Commercial manager

Recommend

CEO approval

Business Outlook

Pros

The culture is welcoming, with plenty of opportunities to learn, develop, and contribute. Your voice genuinely matters, and teams are all passionate about their work with a shared goal to grow the business. Excellent if you're a go-getter who is keen to get stuck in and develop your skills in a challenging environment. At the RAC you will never be bored, days are not mundane and you are consistently pushed to work harder and smarter. No 'clock watching' here! Excellent facilities, free onsite parking, lovely office and hybrid working - all makes a big difference.

Cons

The fast paced environment and consistent change is not for everyone.

RAC Response

2mo

Thank you for taking the time to leave such a positive review, and for sharing your experience so far. We’re really pleased to hear that you’ve felt welcomed, supported and able to make an impact so quickly. It’s great to know you’re enjoying the culture, development opportunities, and the variety and pace of the work — as well as the facilities and hybrid setup. You’re absolutely right that a fast‑paced, evolving environment isn’t for everyone, but we’re glad it’s something you’re thriving in. Thanks again for your feedback and for everything you’re contributing already, we’re glad to have you with us.

5.0

Mar 4, 2026

Great place to work

Administrator

Recommend

CEO approval

Business Outlook

Pros

*Good work life balance *Well looked after *Good Salary and initiatives

Cons

*Sometimes an issue with parking

5.0

Feb 28, 2026

Fast-paced, excellent leadership & brilliant colleagues

Head of customer journey

Recommend

CEO approval

Business Outlook

Pros

The RAC offers a clear and focused strategic direction from its leadership team, which has helped the organisation deliver consistent year‑on‑year growth. Pay is fair, and the annual bonus recognises the hard work and commitment employees put in. The culture is genuinely welcoming, supported by passionate colleagues who make the company a great place to work. It’s a fast‑paced environment with plenty of opportunities to learn, develop, and contribute. As a heritage brand with a long-standing reputation, it’s an organisation I’m proud to be part of.

Cons

While there are additional employee benefits available, some of the caps are relatively low, and the employer pension contribution could be more competitive. The consistently fast‑paced environment, although energising, can feel exhausting during peak periods. The business is also run very lean, which drives efficiency but can add to this pressure at times.

RAC Response

3mo

Thank you for sharing your feedback, and for your incredible commitment over the past decade. We’re really pleased to hear that you value our strategic direction, feel supported by your colleagues, and are proud to be part of the RAC. We also appreciate your honest comments about the pace of work, clarity of targets, and areas of our benefits package where we can strengthen what we offer. These are important points, and your feedback will help inform ongoing reviews across workload planning, performance expectations and our broader reward proposition.

Viewing 31 - 33 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Great place to work & grow

Great place to work

Fast-paced, excellent leadership & brilliant colleagues

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