Philips sets up the field service engineer to fail. The expectations are unrealistic . . . you must somehow get 20 hours of work done in an 8 hour period. There is no such thing as a work life balance. There is only a work, work, work, and work some more attitude. There is only so much OT that one person can physically give. The leadership does not work to develop field service engineers - newbies are trained fairly well but "old-timers" are rarely offered education - mostly because there are too few employees to cover while someone attends any training. Customer surveys are a complete JOKE! We are told we must get the top score of 9 or 10 in every category or ELSE. However, parts are delayed, parts often show up defective which prolongs customer down time - yet, the engineer is the one held accountable. We are monitored by no less than 20 different sets of metrics and are expected to fall within a certain range. Some of these numbers, we have no control over ourselves as they are dependent upon corporate processes that are lacking. I would not recommend Philips unless you are looking for a position where you will work 60+ hours per week, constantly berated for failing to meet one metric or another, and have no life other than your job.
