Pep Boys reviews

Pep Boys will take everything you know about the service industry and throw it out the window. What they do is highly immoral. If you go to a Pep Boys location and ask an associate what a 3 step fuel induction service does, each and every person will give you a different answer. It’s snake oil to them. Clogged cat? 3 step. Misfire code? 3 step. Tune up? Can’t have one without a 3 step. Every location has a brake lathe, but good luck finding one that uses it. Even if rotors are salvageable, they push replacing them. If the customer is hesitant they won’t turn the rotors if replacement is declined, they’ll just put new pads on grooved rotors. Then when the customer comes back because of noise they’ll tell you to say the rotors are warped! I started my automotive career with no knowledge at all, if I went into a pepboys location then, I’d probably believe all the lies they tell and be scammed. With the Automotive Technology degree I have now, it gave me unruly stress telling customers the lies management told me to do. It’s up to us as service writers to instil confidence in our customers. If you’re out to make a quick buck and lie to your customers, sure you made that one big RO but they certainly won’t be back. Being honest is how you keep customers (and employees) and this place certainly isn’t honest. I quit for the sake of my mental health, I was near physically sick from the stress straight up lying to people every day gave me. I’m never looking back at this place.