Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jul 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Good Entry Level into Industry for newcomers, Flexible Scheduling

Cons

Low wage potential, no growth opportunities to internal employees, no respect/loyalty to employees who have been there through tough times, heavy emphasis on hiring trade school graduates with little to no knowledge putting heavy weight on senior techs to train and develop, heavy emphasis on corporate SOP's which are changed on a "flavor of the month" basis that often never involve real world cost/benefit analysis leaving most mid-level and store management to micro manage on an hourly basis. "Chinese" labor/flat rate system that can become incalculable leaving you not to be paid for overtime hours you have accumulated due to the companies ability to not be able to retain quality staffing. Complacent regional/district management unaware of current talent pool that would love opportunities for advancement. The associate, touted as the company's best asset, but not nearly compensated as an asset should, is looked upon as a rule breaking, thieving individual who must be watched at all times. 'Anonymous' company surveys are tracked down to their IP address to find the individual who brought down the company score. Unfortunately, I feel like I could go all day on this con section. This is not a disgruntled rant. These are the issue(not all of them) that I have experienced over time with the company. I left on my own terms and found a position in another field

4.0
Jul 22, 2013

Great experience always busy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are many very professional people around the country with an interest towards building the company's future who are dedicated and hardworking.

Cons

Sometimes communication is not always the best and that really is something that can be fixed going forward.

Viewing 1522 - 1524 of 1,606 Reviews

Glassdoor has 1,664 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.