Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Dec 31, 2013

OK, but they're lost

Recommend
CEO approval
Business Outlook

Pros

You have a lot of freedom as a manager to run your store as you see it. If you like to be autonomous this isn't a bad place.

Cons

First, the salary for managers is well below the average for retail and service. They use to pay well but now most of their managers are below $40K. Second, they are searching for a magic fix instead of focusing on the basics of business. I saw this with Kmart Pre and during the bankruptcy.Third they keep hiring executives, Assistant VP's, and various Senior VP's but they cut store payroll. The company is becoming very top heavy, disconnected, and blind to the daily needs of the stores. You will work 55+ hours. Bonus is not existent, mystery adjustments to your P&L at month's end that wipe out your gross profit are common. There is zero chance of you being promoted to an Area Director. They ALWAYS hire outside.

2.0
Dec 22, 2013

Been there too long, so sad.

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and some very good employees to work with

Cons

Lots of free work and check at no charge to customer, have to constantly check your production hours as a Tech because by the time the customer checks out they manipulated the work order and took the labor out or cut the time down to please the customer trying to avoid customer complaint that goes to AD.Hiring service advisors that no very little about cars. Keeps hiring Mech with no experience and promise them the moon and when they realize they will be at minimum wage after 8 weeks of garanteed pay they go looking for another job. meanwhile you have to fix their comebacks.

2.0
Dec 15, 2013
Recommend
CEO approval
Business Outlook

Pros

The only good thing I can say about working at Pep Boys is that as a part time employer they a flexible about when you need to work and you get a discount on your own purchases.

Cons

What this company pays you is insulting not even minimum wage and a pathetic percentage as commission even if you are a parts professional with multiple years of experience. When a offer for some sort of management within the store its even more insulting, this is the reason why the company cannot keep good people working and building a great team to service customers. Last but not least try not to promote store managers to ADM because they really forget what its like to run a store with all there demands that are expected and unrealistic.

Viewing 1495 - 1497 of 1,606 Reviews

Glassdoor has 1,664 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.