Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
5.0
Oct 3, 2024
Recommend
CEO approval
Business Outlook

Pros

1. Automotive Industry Experience: If you’re interested in cars and vehicle maintenance, Pep Boys provides hands-on experience in a wide range of automotive services. 2. Career Growth: With various roles such as technicians, customer service representatives, and management, there are opportunities for advancement and career development within the company. 3. Employee Discounts: Workers often receive discounts on parts, services, and other products, which can be a perk if you own a vehicle or enjoy working on cars. 4. Training Programs: Pep Boys offers training for technicians and other staff members, including ASE (Automotive Service Excellence) certification support, helping employees improve their skills and qualifications. 5. Stability: As a well-established company with a large footprint across the U.S., Pep Boys offers relatively stable employment in the automotive industry. 6. Team Environment: Working in a collaborative environment with other car enthusiasts can be rewarding for those who enjoy teamwork. 7. Flexible Scheduling: Some roles may offer flexibility in work hours, especially in retail or customer service, making it suitable for those who need a varied schedule.

Cons

1. Physical Demands: Automotive work can be physically taxing, especially for technicians who spend long hours standing, bending, lifting heavy objects, and working in less-than-ideal conditions (e.g., hot or cold temperatures). 2. Pay Structure: Some employees report that the pay may not be as competitive, especially for entry-level positions or compared to specialized shops, although this varies by location and role. 3. Stressful Environment: Customer service roles in the automotive industry can sometimes be stressful, particularly when dealing with frustrated customers or trying to meet sales targets. 4. High Turnover: The retail and service industries often have high employee turnover, which can affect team morale and create a lack of consistency in staffing and service. 5. Long Hours: Depending on the role, you may be required to work long shifts or weekends, which can affect work-life balance, especially if you are in a management or technician position. 6. Limited Benefits for Part-Time Workers: Full-time employees may have access to benefits like health insurance and paid time off, but part-time workers may not enjoy these same benefits. 7. Repetitive Tasks: If you are working in an entry-level or specialized role, some tasks (like oil changes or tire rotations) may become repetitive and lack variety, which could lead to burnout for some.

Viewing 109 - 111 of 1,606 Reviews

Glassdoor has 1,664 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.