Pep Boys reviews

Everything. Literally. Since District Management switched over, this company is being run by people who have no idea how a business is run. Customers get free work done if they even raise their voice, and upper management doesn't care about your wellbeing. They'll run you into the ground and then tell you you're not doing enough while they take their monthly vacations. They care more about tire sales and air filters than actually feeding the flat rate techs anything. They hire anyone with a pulse, which leads to altercations between employees, stolen tools, damage to customers cars, ect. They don't encourage you to grow in the industry and they don't reimburse you for ASEs or tools, so if you work with people with sticky fingers, you're better off rolling your toolbox in and out every day. Any issues that need to be addressed with HR gets forwarded to the district manager who covers things up. Blatent labor law violations get swept under the rug. This company has turned into a laughing stock, you're worth so much more than how they'll treat you.

1. Customers do not know if we are still in business 2. Auto Technicians make decisions for the company 3. Onboarding program consists of a powerpoint and meetings with departments that get cancelled 4. There is a SOP for everything, even ordering business cards. 5. The company is bleeding cash 6. Promote car mechanics with zero business sense to make business decisions is a recipe for failure. 7. Asking for help is essentially a 10 page essay on why things are done a certain way 8. Majority of the people have been there for 10+ years and are ready to sink the ship 9. When you ask HR for help, they send you a link and tell you to figure it out on your own 10. If you asked 4 people in IT how to do something, you would get 4 different answers