Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Pep Boys?

19% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.1 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Customer Service Advisor (42) , Technician (41) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (20) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 119 reviews)); "Great people to work with and structure" ((in 88 reviews)); "Benefits are good." ((in 39 reviews)); "Coworkers and team were great" ((in 30 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 26 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Salary Managers have to clock in and out daily." ((in 40 reviews)); "No work life balance at all" ((in 21 reviews)); "Senior Leadership is terrible and could care less about anyone besides themselves." ((in 18 reviews)); "Being forced to upsell for no commission" ((in 17 reviews)); "Low pay long hours bad corporate managment" ((in 15 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

Pep Boys reviews

2.5

19% would recommend to a friend

(1,612 total reviews)

Joe Auriemma

12% approve of CEO

16% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Pep Boys has an employee rating of 2.5 out of 5 stars, based on 1,612 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 32% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews

1.0

Apr 29, 2023

Not good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Not many no respect and worked like a slave

Cons

No respect Bad hrs Not happy

5.0

Apr 24, 2023

Great Starting Point

General service technician (gst)

Recommend

CEO approval

Business Outlook

Pros

You will work along a small friendly team that will become like family and work together to teach you the ins and outs of an automotive shop. This job will have you shadowing the service writers and shop techs. Its' all about how much you wish to learn.

Cons

Its' a more hands on learning job. Great those starting out into this career but just do not expect it to be textbook and someone holding your hand. You have to do your own research and have attention to detail when shadowing other technicians. Its a fast pace environment most days of the week and the customer wants their vehicle quick.

4.0

Apr 24, 2023

Pepboys Parts

Parts specialist

Recommend

CEO approval

Business Outlook

Pros

Management was great, processes were defined

Cons

The pay is not great for all responsibilities required

Viewing 298 - 300 of 1,612 Reviews

Jobs at Pep Boys

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Pep Boys

Pep Boys reviews

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Great Starting Point

Pepboys Parts

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