Micro-management to the extreme. Your computer screens are recorded from the moment you login to the moment you logoff. It's your supervisor's job to review your actions/interactions weekly and ding you whenever a mistake is made; for example replying to an email sent to the team while you're clocked into a productive task. This power can and will be used against you. If your supervisor wants you gone they will monitor everything until they find something to write you up on.
The internal promotion/application system is bad. You pick 5 jobs you'd like and whenever a position opens up, they look at everyone who has that job in their #1 spot and whoever has the current highest stats will get picked without an interview. So if you transfer into a job that's not your strong suit you will be trapped in that position until you leave the company if you never out-perform your coworkers. We had three senior agent positions open in our department and all three positions went to people outside of the department with no experience in our field. So it was over a year before they were of any use to us as Senior Agents on the team.
There is so much back-stabbing they could film a reality TV show there. One of my coworkers was late for work one day and forgot to clock in. When he realized this he emailed the supervisor saying he was late and forgot to clock in and asked her to edit his timecard. He didn't know for sure so he gave an approximate time and she made the adjustment. She then looked at the timestamp of his badge swipe at the front doors and saw it was a few minutes after the time he told her. So she fired him for trying to scam the company out of a few minutes of paid time. I was fired because I sent an email, stats for our team, while clocked into a "productive task". I know of people who were fired because they clocked out to break before closing out of the case they were working on.
If you are not a perfect little robot and your supervisor doesn't like you, they will use everything in their power to get you out the door because there's plenty of other robots who want off the phones.
