PayPal reviews

3.6

58% would recommend to a friend

(9,610 total reviews)
avatar

Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,610 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Dec 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are good, vacation time is untracked, and you're unlikely to ever get heat for anything because there's very little accountability

Cons

All I can say is that PayPal suffers from an intransigent culture of non-cooperation among development groups. Every piece of vital development, deployment, and project nanagement infrastructure is (GitHub, Jira, Jenkins, Slack, Node.js, and on and on) is completely siloed, and the team running within that silo is far more interested in keeping everyone else out of that silo than they are in cooperating for the common good of development teams. If you ever have a suggestion or a request for a change to one of these infrastructure items, whether it's a direct necessity for one of your project requirements or just something you thought of that would benefit the development experience of everyone using it, the team running that silo will put a truly impressive amount of time and energy into preventing it from happening. They generally go down this ladder of stonewalling tactics: - Make it as difficult as possible to find out what team is managing the item in question - Make it as difficult as possible to contact anyone on that team - When contacted, avoid responding to the inquiry - When forced to respond by upper management or public pressure, explain how team policy makes it impossible to implement the request (and hope they don't remember that your team policy is self-imposed) - Perpetually claim to be understaffed. Luckily, it doesn't matter how many dedicated team members you actually have, because nobody will ever call you out for not really being understaffed. - When some new VP of something or other joins the company and decides to implement a major change and it's all hands on deck, claim you are currently dedicating all resources to that VP's new pet project, regardless of whether your team actually has any connection to the project. - If all of the above still fails to deter other teams from making requests or suggestions, then just stop responding to them. There is no escalation procedure for interteam conflicts that reaches anyone with any actual authority, so no team is ever held accountable for refusal to cooperate with other teams.

2.0
Oct 11, 2022
Recommend
CEO approval
Business Outlook

Pros

As someone who likes fintech, working for one of the big players in the industry is great. Working on code that deals with large amounts of money movement is very fulfilling. Good work life balance. Respectable perks.

Cons

The number of reorgs, like many other reviews posted, is not an understatement. The company is stuck in an endless cycle of reorgs where orgs are split, then merged, then split again, and so forth. To make matters worse, many of these reorgs come with layoffs. It is one of the most unstable companies I've worked for. Come springtime, everyone braced for layoffs. However, now it is year round. Worst of all, the reorgs have not achieved any actual perceivable positive effects in the company for employees. In fact, we often have to pick up the responsibilities left by the teams that were cut. This hints that senior leadership does not know where to take the company, and then they leave; the number of leadership change emails is absurd. The number of contractors is astounding and significantly outnumber full-timers in many teams. Part of it was the company trying to ride the pandemic wave. PayPal does not hide the fact that it will offshore jobs if there is an opportunity.

1.0
Jun 29, 2022

Outsourcing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Insurance is excellent and very affordable for families

Cons

PayPal did abrupt layoffs this year. They have decided to outsource to other countries. The culture has deteriorated and the employees left are in terror waiting for the next wave of layoffs.

Viewing 76 - 78 of 9,610 Reviews

Glassdoor has 11,112 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.