PayPal reviews

3.6

58% would recommend to a friend

(9,609 total reviews)
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Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,609 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
2.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

The PayPal button. That’s about it.

Cons

Where do I even start - first off, your base pay and OTE is a pathetic joke compared to industry standard. Getting literally anything done internally is a complete red lining mess and everyone points to someone else. Oftentimes have to go to 5-7 teams or people to get one single answer. AE’s are expected to be an SDR, customer service, technical engineers with integration, finance experts with pricing, and prevent churn. The lack of internal support for sellers is astonishing given how big the company is. The internal politics are insane. If you didn’t start on the inbound team (if you’re an external hire), and have your buddies there, good luck getting any success in your own scrap opps while other reps are getting piping hot leads from inbound at a very unfair proportion. You will constantly be fighting an uphill battle with this. Lastly, this job won’t make you a better seller. Half of your conversations are talking an angry merchant down from their horrific past experience with PayPal holding their funds for no reason. Selling here is glorified customer support, unless you work the game, cut corners, and have friends to feed you opps.

2.0
Jul 24, 2024

Absolutely exhausting

Recommend
CEO approval
Business Outlook

Pros

Used to have a lot of good things to say prior to March 2024. Now, it's just good compensation and the option to apply to go remote if you live in another city (request may not be accepted)

Cons

After the layoffs, we've seen a huge increase in workload. Working long hours every single day. If I take a day off, I have to work double as there is no backup to rely on. To top that off, contact gaslighting by management saying "this is a one-person job". The amount of detail we are expected to go into clearly requires two people for a project if not more. All in all work-life balance has gone for a toss and we are under contact stress due to the fact that we're always on a tight deadline. Cannot catch a break. Sometimes feel like taking PTO for weeks on end to get away from it. Also, what is with data analysts and data scientists being made to implement strategy? Our job should be just making recommendations for improving strategy. Actual implementation should be assigned to another role/team. If it was easy to find other remote companies that paid as much, I would've resigned months back.

1.0
May 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Great and affordable health benefits

Cons

Micromanaging, zero job security, and terrible structure. PayPal continuously creates and offers new features and provides little to none training. They make huge changes like laying off a whole team that is very valuable to assisting customers but provide zero alternatives now that they are gone. Consistently feels like we are being set up for failure. The company used to be good to work for but not anymore. Have to take abuse from customers and all the company cares about it money and not you as an employees experience or the customers.

Viewing 73 - 75 of 9,609 Reviews

Glassdoor has 11,111 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.