PayPal reviews

3.6

59% would recommend to a friend

(9,602 total reviews)
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Enrique Lores

50% approve of CEO

44% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Oct 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Cheap snacks. Decent benefits.

Cons

Wayyy too many meetings and huddles and "this is the best company" propaganda. They make a lot of noise to distract people from the low pay, crap hours, and the lack of job security. You could perform your job exactly as you're supposed to, but if you get bad reviews by customers who are angry at company policies, you can and will be fired. No job security. I've seen way too many good employees fired - whose supervisors even said they handled their calls/emails exactly as they were supposed to but shrugged it off as "the numbers are what the higher-ups look at." Doctor's notes do not excuse absences, so I have seen people fired after car wrecks, bouts with illnesses such as pneumonia, and even early childbirth. I found another job and got out of there ASAP.

2.0
Jan 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Lot of scope for learning. You will have exposure to almost anything that you are interested in. Frequent training sessions to learn a lot on Payments and Technology. Some groups have really very good engineers who are both competitive and helpful at the same time.

Cons

Upward mobility is reserved for people with no technical skills but great at cronyism Product team in the most important non payment group is a joke, but unfortunately they have ears of Directors and higher ups. Since there is no "real" interactive session with engineers, management has no clue of reality and is mis guided by the product team. Product teams ends up getting all the credit / promotions for the work done by engineering team. This is depressing and sad. Very traditional management style. "Yes Sir / Madam" is most welcome. If there is any dis agreement or alternate view points, ideas are not fought, people who brought them up will be under the bus. Frequent re-orgs and lack of accountability at management level is just annoying. Huge mistakes by management are simply ignored / rewarded. Engineers pay the price almost always by putting in long hours and weekends to cover up for the mistakes done by management.

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PayPal Response
10y
The experience you describe is definitely not the culture we are working to achieve at PayPal! We are striving to give employees a channel to express suggestions and help us get better at all we do. As a newly independent company, now separate from eBay, we have taken a step back and looked at our employee survey practices and have made a decision to make an important change. In June of 2016 we are launching a new (so new it doesn’t even have a name yet!) employee survey to capture confidential employee feedback (feedback will not in any way be tied back to an employee nor will it have any impact on our performance cycle). We will be asking questions to get to the heart of the comments you make here and help us find areas, and managers, that need to change.
1.0
Aug 8, 2015

Does not follow own company values at all.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice colleagues. Canteen is not too bad. Free gym.

Cons

Two of the company values are "Do the right thing" and "Be open, honest and direct". Sounds good, but it is apparently to be ignoring by everyone from team lead and up. Discriminating people for having a disability by giving them a hard time when they are off sick with the flu is not doing the right thing. People with disabilities can get the flu just like any other person. And sending them to a disciplinary hearing (yes that's what they call it) with the message that it's because of concerns about the other health issues and that this might cause extra sick days in the future is certainly not the right thing. Especially not if said person simply had the flu and did not take a single minute off regarding this disability. Furthermore, later on denying that this comment wasn't made is not being honest and punishment through false accusations and a bad performance review for being open and direct about seeking legal advice is unacceptable. None of the values have been followed in this case. Other than that it is ridiculous to expect grown ups to constantly show off how well the are at their job by making them boast about in the meetings and thro laughable competitions. We are adults, not children who need a sticker from the teacher. Just leave us alone so we can do the actual job. Some of talk about doing their job more than actually doing it, and are rewarded for it with condescending praise. Yes, great value that. Oh by the way, winning these competitions will result in little more than a pat on the back. Not really worth spending your time on, especially if you are being hounded to reach a high amount of productivity. Also, stop trying to dictate what people do in their free time by openly frowning upon them not spending it on work related activities and nights out that aren't even team related and that we have to pay for ourselves. This is "stimulated" in a very pushy manner. Some people have a life outside of work. It's supposed to be a company, not a cult, and nobody can join in every single time. Especially not if they have to pay for it. If I could give zero stars, I would.

Viewing 34 - 36 of 9,602 Reviews

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