OpenTable reviews

4.1

77% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

79% approve of CEO

76% positive business outlook

OpenTable has an employee rating of 4.1 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

670 reviews
2.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

You work with a ton of driven, passionate, and knowledgeable hospitality professionals.

Cons

Since the pandemic, the company has restructured numerous times in the name of revenue - sacrificing talented individuals. A company once considered to be customer service centric now turned into a revolving door of money hungry business. Sacrificing both restaurants and employees, the company continues to front a facade of TLC. Those who maintain their employment does so by turning a blind eye or blatantly enabling corporate greed. If you are looking for a job to turn and burn, this may be the place. Don’t count on loyalty - everyone is on the chopping board if you don’t play along with their agenda.

3.0
Jan 29, 2019

Great product, but no strong leaders left!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great products - both for restaurants and diners Good work/life balance

Cons

Lack of clear leadership and direction after Kayak takeover. Morale is extremely low after many beloved OpenTable CxO departures. Alcohol is a key part of the company culture. Drinking should be your thing if you want to be part of the in crowd Middle management is very mediocre. People are promoted primarily based on their relationship with senior management, and not based on their ability to do things. Do not work here if you need any sort of immigration support. They clearly slow down the immigration process to prevent employees on work visas from leaving. Take care to retain employees that actually get stuff done

2.0
May 11, 2018

Toxic and a lot of change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Sales incentives are good and frequent -Collaborative and helpful instead of individually competitive and pitting salespeople against one another -Free food -Market leader

Cons

-Cliquey -Lots of change and lack of transparency -"You're with me or against me" mentality -Health plan is weak. Majority of benefits focused on San Francisco/California - not consistent across states -Tech is slow -Customers (restaurants) hate us but need us, so closing is relatively easy but with reluctance and complaining -Growth and career advancement is centered around switching departments, which is not real advancement

Viewing 28 - 30 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.