Old Navy reviews

Old Navy’s approach to boost “customer loyalty” is ridiculous. ON management believes credit card signups are the best way to attract and keep customers. However, you are more likely to chase customers away when you’re pushing credit card sign ups every five minutes instead of focusing on what the customer actually wants and needs. Not only does the practice come off as predatory, but it also stresses out employees and creates a unfair disadvantage as employees that signed people up for cards got more hours and praise (and raises+benefits) from management, those who didn’t received less hours and were screamed at for not being good workers…in front of customers (yes, this happened). Didn’t matter if you excelled at customer satisfaction or you kept the store tidy, if you didn’t make the credit card quota you were seen as less than.

Since stores were restructured most stores lost leader head count, while the demands and workload continues to increase. As a GM I spend an average of 4-6 hrs on conf calls a week. Taking away valuable time from my team. Want to be micromanaged from a regional level, we have that too. The amount of spread sheets, surveys, checklists continue to grow, again taking time away from my team and customers. Being apart of the mid Atlantic region and east territory is overwhelming. I know other regions are not micromanaged to the minute like we are. I left the company because it’s retail and shouldn’t be this hard. Work life balance became non existent with DM calling on days off. Scheduling TBs during time off and expecting you to be available. The company has lost its “people first” mentality in order to cut company costs and turn an even larger profit