Nielsen reviews

but change is a four letter word when it comes to process improvement and senior management never ever listens to its employees when an initiative isn't going to fly. In the past, employees who have voiced concern about the workability of a new application were escorted out with severance in hand, and two years later, after sinking millions and risking client dissatisfaction, senior management comes to the conclusion that maybe those ideas weren't so great after all, because what has happened is exactly what those escorted employees had predicted. What is more, the entire company, it seems, is getting offshored to TCS in India, where 25 employees do the job of 14 US employees, but for half the price. They've given product coding to people who've never seen these products in their lives and don't realize what a "Cheeto" is or that "merlot" is a type of wine and not a brand. Clients hate it and quality is suffering, but eh, that bottom line is making the private equity firm owners happy, so management is turning a blind eye to the declining quality metrics.

Low morale due to instability of employment retention, constant worry that position, whole department will be eliminated and offshored to Tata consultancy. Key skills have quit leaving gaps in knowledge base. They eliminated the pension and replace it with a 401K that got slaughtered last year. They used to match employee charitable contributions but that ended. So many people have left since Mitchel Habib took over as CFO that there are huge gaps in the knowledge base that can not be replaced by a 25 year old Indian national from Bangalore over night. I would guess that the company has had a 40% turnover in the Oldsmar Technical Support Center since the fall of 2007.