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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Jul 18, 2023

      Think twice…

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some really great people in the sales/channel org here.

      Cons

      -Mandatory badge scan at least twice a week or you’re “written up” -You won’t receive comp docs until half way through the year (commissions either clawed back or not given) -You will receive emails/calls from 6am-12am -Borderline impossible to get promoted or receive a raise -Almost everyone in sales is overworked and underpaid -Company moral is at an all time low -Nobody actually fills out the employee survey honestly due to fear of being let go

      avatar
      NiCE Response
      2y
      Thanks for leaving us a review. At NICE, we offer our NICE-FLEX hybrid model which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. We also have a broad annual merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, and more. We wish you the best of luck with your future career journey.
      1.0
      Jul 9, 2023

      Managers of Product marketing managers are a really dysfunctional group

      Sr product marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Products at NICE are good.

      Cons

      Two managers in my group thought it was normal to scream for 25 minutes as a new employee for no reason. I reported it and was laid off for no reason as soon as the recording on the call was deleted several months later.

      avatar
      NiCE Response
      2y
      Thanks so much for sharing your views. Our employee surveys consistently show that there is great satisfaction with the leadership and communication of our managers. We hire the best talent from the industry and recognize that our employees have lives beyond their work, and we are proud to offer various activities for children as well as a family-friendly environment. We wish you the best of luck with your future career journey.
      1.0
      Jul 4, 2023

      "Unfortunate Experience: Lack of Team Structure, Inconsistent Performance Evaluation, and Broken Promises"

      Data specialist-contract
      Recommend
      CEO approval
      Business Outlook

      Pros

      Although my personal experience with the team I worked with at NICE was disappointing, I must acknowledge the organization's positive aspects. It is unfortunate that my personal experience with the team I worked with did not align with the organization's strong HR policies. However, it is important to recognize that these policies, implemented at an organizational level, can positively impact the overall employee experience for many individuals within the company. Please note that my review is based on my personal experience and does not reflect the experiences of all employees at NICE Pune

      Cons

      Though the organization has good HR policies but i had very bad experience with the team I was working with. There were no KPI's set for the entire team, and post 6 months m getting an update that my performance is not upto the mark. I dont get it when there was no benchmark set for us on what grounds the managers reviewed the performance. Also they do not have proper team management, and the managers were incapable of helping their juniors.. They don't even give you pip period if they have issues in the work performer which is ideally a process in all organizations across..Apart from all they give false commitment about the bonus part they it will be given on prorated basis which was never fulfilled during my tenure, I would highly recommend not to join this organization as people here are not trustworthy

      avatar
      NiCE Response
      2y
      Thank you for your review. We have an annual calendar of processes in place, to review our employees’ performance and align their goals with the company strategy as set by our leadership. We also have an annual calendar of processes in place, to review our employees’ performance and reward them accordingly. There is a broad merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. Please speak to your manager or HR business partner to discuss any specific issues that you have.
      Viewing 115 - 117 of 3,046 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.