NiCE reviews

3.9

78% would recommend to a friend

(3,026 total reviews)
avatar

Scott Russell

84% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,026 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Personal home time works in balance with office time

Cons

Required office hours and days are strictly enforced

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NiCE Response
3mo
Thank you for your review. At NiCE, we’re committed to investing in our employees by fostering a positive work culture. This comes through in initiatives such as our NiCE-FLEX hybrid model, which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. Wishing you continued success in your career journey with us!
4.0
Feb 8, 2026

Support role

Recommend
CEO approval
Business Outlook

Pros

Good salary for freshers there

Cons

Need to work in rotational shifts

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NiCE Response
3mo
Thank you for your review. At NiCE, we’re committed to fostering a positive work culture. Our competitive compensation and bonus structure remains above industry standards. Wishing you continued success in your career journey with us!
4.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong exposure to enterprise-scale CXone implementations, including conversational AI, IVA, and omnichannel automation. Opportunity to work on complex, high-impact customer environments across regulated and large-scale enterprises. Collaborative culture with access to deep technical expertise across product, engineering, and professional services teams. Continuous learning opportunities in AI, agentic workflows, and emerging CX technologies. Flexibility and autonomy in solution design, with the ability to influence architecture and best-practice standards. Well-respected platform in the market, providing valuable career-long experience in contact center and CX technology.

Cons

Fast-paced environment with high delivery expectations, which can lead to heavy workloads during peak project phases. Cross-team dependencies (product, partners, customers) can sometimes slow decision-making or delivery timelines. Rapid evolution of AI and CX products requires continuous self-driven learning to stay current. Resource allocation can be challenging during periods of high customer demand.

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NiCE Response
3mo
Thanks for sharing your experience. NiCE is a fast-paced, high-energy workplace where collaboration and hands-on learning go hand in hand. We’re committed to investing in our people by creating meaningful opportunities to shape their careers, and we’re glad you feel empowered to make an impact. Wishing you continued success with us!
Viewing 91 - 93 of 3,026 Reviews

Glassdoor has 3,194 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.