NiCE reviews

3.9

78% would recommend to a friend

(3,029 total reviews)
avatar

Scott Russell

84% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,029 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Apr 1, 2023

Come if you must

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Autonomy on you schedule, decent level of resources, brand name recognition in the CcaaS space

Cons

Very partner un-friendly, highest cost in the space typically, culture has gone downhill. Quotas went up massively for 2023, sending commissions down, simultaneously cutting all territories in huge ways, and also big cuts to bonuses. Not to mention, people who’ve been let go or fired for performance over the last several months did not receive any severance or unpaid PTO pay out. Who does that?

avatar
NiCE Response
3y
Thanks for sharing your feedback. We are glad to hear that you enjoy the flexibility that our NICE-FLEX hybrid model enables. At NICE, we offer excellent opportunities for employees in Sales, from Incentive Keys to President’s Clubs prizes, huge commissions and more. Being a “pay for performance” company, we invest significantly in our top performers. We encourage you to reach out to your manager / HR business partner to further discuss your specific concerns.
2.0
Feb 23, 2023

A mess

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some folks are great depending on where you end up.

Cons

Horrible tendency to put the cart before the horse leading to a lot of scrambling.

1.0
Aug 13, 2021
Recommend
CEO approval
Business Outlook

Pros

The NICE is known for its good innovative work in Israel.

Cons

R&D Compliance is mostly a support Org, where Engineers & Managers are hired under the name of R&D Engineer, but they mostly end up doing support work and fixing bugs for the legacy product which are moved from other locations in NICE. Most good performers prefer to leave NICE Compliance or move to other departments in NICE seeking good quality work and work-life balance within a year. The Senior Management R&D Compliance in Pune is biased and aggressive in decision making, not really concerned about the Careers of employees in the Compliance division, they keeps on moving resources from one project to another every 2 to 3 months depending on the support needs. Many Managers and senior folks left in the last year due to this management style. Senior Management pune is mostly engaged in collecting feedbacks and uses the same as per their needs. This is one of the main reasons for high attrition in NICE Compliance R&D Org. Technical Managers in Compliance R&D are regularly engaged in ordering food, T-shirts, organizing sports events, HR fun activities, booking hotels for workshops, and many non-technical activities. Please include this expectation in the Job Description, so that the Technical Managers taking up the assignments are aware and can make an informed decision.

Viewing 79 - 81 of 3,029 Reviews

Glassdoor has 3,197 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.