NiCE reviews

3.9

78% would recommend to a friend

(3,027 total reviews)
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Scott Russell

83% approve of CEO

73% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,027 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
May 8, 2023
Recommend
CEO approval
Business Outlook

Pros

- Healthy base salary - Industry-leading technology - Ongoing trainings available to sales teams

Cons

- Onboarding training wasn't very helpful...watch 40 hours worth of videos on products and that's it - Complex sales plan and hard to determine when you'll be paid on deals - Extremely difficult to navigate internal teams/channels to get sales support, quotes, book deals, and ongoing support of clients. - Quite a few empty promises (simpler comp plan, better support for pricing deals, etc) - Quotas jumped by more than 60% in 2023 by going from TCV to ACV. - Benefits package is so-so

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NiCE Response
3y
Thanks for your feedback. Our position as the market leader emphasizes the value we place on innovation and being at the forefront of new developments and technologies. At NICE, we pride ourselves on nurturing our dedicated and brilliant employees with great benefits, and numerous learning and development programs. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. Employees are always encouraged to give feedback and insights on how to further improve our working environment and culture. We wish you great success in your future career.
1.0
May 1, 2023
Recommend
CEO approval
Business Outlook

Pros

market leading products, good brand recognition and great product YouTube videos.

Cons

Where do I start? commission for all sales people in 2023 is far worse than previous years, they try to claim its the same, but its not, which ever way you cut and dice it, they've made it massively worse, especially for SDR's who are capped. 1) commission is 50% what it used to be 2) territory size has halfed 3) bew business Spiffs no longer existent 4) rude management 5) nonsensical office policy, a company that claims to sell employee and customer experience products hasn't done any research on mandated office days, and the counter productive effect they have?? 6) ban on all travel and lunch expenses 7) massive waste of time with tons of internal calls, training and workshops, NOT NEEDED 8) Massively over priced products 9) Micro managed or not helped at all 10) Basic pay is bang on average, for a company of this stature it should be higher

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NiCE Response
3y
Thank you for your feedback. We, at NICE, have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. If you have specific concerns that you want to discuss, please contact your HR Business Partner, or direct manager.
1.0
Feb 15, 2023

Big Mess

Recommend
CEO approval
Business Outlook

Pros

Ok benefits, WFH, smart people

Cons

Below market comp., high quota, no transparency with commission structure. Lack of transparency and honesty when dealing with employees. revolving door.

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NiCE Response
3y
Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
Viewing 49 - 51 of 3,027 Reviews

Glassdoor has 3,195 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.