NiCE reviews

Where to start? Lies to customers. Sells them services they cannot, nor intend to ever deliver. Completely unethical. Not the same reputable organization I started with. Has lost a huge amount of talent in the Americas, leaving a small team to hold the ship together while it sinks. Support is being shifted to India, and the engineers there are not prepared. Quality testing of the product has been phased out to cut costs, creating unstable environments for customers who are already getting inferior support because there are so few people left who even know what they are doing.

-This is an expensive place to work. The pay isn't great, promotions are rare, benefits are poor, and insurance is very costly. You must use your own personal smart device to log in and work, but they offer no device, service, or data reimbursement. -Employee performance scores are given based more on company politics than employee performance. -Culture of finger-pointing and extreme micromanagement. Upper management often blames and criticizes without investigating. -Hybrid work model is rigidly and pettily enforced. We had more flexibility to work remotely as needed before the policy was in place.