New York Life reviews

3.7

62% would recommend to a friend

(5,473 total reviews)
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Craig DeSanto

76% approve of CEO

62% positive business outlook

New York Life has an employee rating of 3.7 out of 5 stars, based on 5,473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Jun 23, 2017

An Objective Review

Recommend
CEO approval
Business Outlook

Pros

-Unlimited earning potential (if you have a "book of business" and are good at harassing people; friends and total strangers, into buying life insurance) -They'll provide study materials for you to get your security licenses, which will come in real handy when you decide that you want to get a job that actually pays you on a regular basis for all your hard work.

Cons

No base pay, you actually get charged for working there. My expenses on a monthly basis were; Phone-$40, Office Supplies-$50, Cubicle-$120... So you start off every month being minus $210. They wont mention any of this at any of the interviews you attend. They'll just tell you that you will have the "opportunity to make six figures in your first year" - They don't provide you with any leads, you have to go out and find your own clients. You can buy your own leads from a third party, which everyone tries at some point but they cost about $25 per lead, needless to say most of those don't pan out, and since you don't have budget you have to pay for that out of pocket as well. They won't compensate you for any of your expenses such as gas, metro cards, clients lunches and dinners, etc. For me personally that was about another $400 per month. Meanwhile at every meeting you will hear how New York Life has a $23 BILLION DOLLAR SURPLUS, and yet there you are shelling out about $600 a month just to keep working there. -Underwriting works at their own pace, cases can often take months to be approved, a lot of the time you as the agent won't get paid until the case is approved. -If your client cancels their policy or dies within the first year of the sale, you will lose that commission immediately (Ex. you made a $2000 commission in April, the client cancelled in May, your ledger will be be minus $2000 in June, and then they will take out $210 for the office expenses so you're looking at a $2210 hole to start the next month. Until you made another sale of $2210 dollars, you will NOT get a paycheck.) -You are also expected to work EXCLUSIVELY for New York Life, if let's say you bartend or wait tables on the weekends they expect you to resign as soon as you become full time, even though they don't pay you a salary. I was working at a high end bar on the weekends where I met a good chunk of my client base, but I was told to quit immediately or my contract with New York Life would be voided. -If you don't want to harass your friends and family, and you don't have an existing book of business, you are told to purchase a New York Life Table Cloth, which cost $70, some pens which are $1 each, and a few New York Life Information signs which can cost you anywhere from $13-25, and go stand on a busy street and try to convince strangers to trust you with hundreds of dollars per month. When I asked one of the managers what I'm supposed to do in the winter when it's too cold to stand outside, he looked me square in the face and said "Put on a coat." -They say there is room for growth, but if you are an agent and you somehow manage to survive for two years, they'll make you a "partner", which really means it will be your job to find gullible kids straight out of college or desperate people looking for a job and con them into working for no base salary. -If you happen to have a slow month and you don't bring in enough business to produce a paycheck, not only will you be stressed about being broke, you will also find yourself in a room with you r boss who will lecture you about how you have to put more effort into your work and go out there and meet ten people a day. You will be told to attend networking events, most of which cost money, and yes you guessed it, that comes out of your pocket as well. -There are two hour sales meetings every Monday, and classes every Wednesday and Friday. My sales meeting included the managing partner of my office, who probably had about 5 espressos, come out and yell at everyone about how our office needs to sell 400 cases by the end of the month. He would tell us to go back into our book of business and call EVERYONE we know and see if there is anything we can sell them. Needless to say by the end of the meeting everyone was more depressed then they were when they walked in. -Keep in mind the retention rate for New York Life agents is 11%, that means 9 out of 10 people quit within a few months.If you work there you will notice a fresh batch of about 15-20 recruits get hired every month, and if you're there long enough you will see that only 1 or 2 will actually stay with the company. I was one of the 2 recruits who stayed from my class, to my own detriment, and that is why I am writing this lengthy review. -Last but not least, they will hire just about anyone. You feel like you made it, you work in a fancy office, and then you show up to a Monday morning meeting to find someone who is totally unqualified for the job talking about how they plan to make $20,000 in commissions this month. That same person stops showing up before the month is over. Their desk is cleaned out without a second thought because they were never really an employee there, they just rented a desk and a phone and tried to sell New York Life products. -If you are a goof person and you finally decide that you had enough, you tell you boss you are leaving, they won't even try to stop you. Why would they? They get to keep the commissions from your active cases when you are gone, and they got new victims waiting for your desk to be cleared out so they can sit there and pay $210 per month.

3.0
Dec 9, 2018

Associate

Recommend
CEO approval
Business Outlook

Pros

Pay 170/month up to $10,200 for employees under management level for student loans, 37.5 work weeks, diversity in the office, cheers for charity, company match on 401k up to 4%, free gym, medical center on site and generally kind people. Educational subsidies are available too.

Cons

It’s meant to be a 37.5 hour workweek but you’ll likely work more, maybe 50? You won’t get paid overtime if you’re salaried. There’s a culture of not taking sick days in this office, people come in to work, will vomit and should clearly be at home, then continue on with their day being contagious and spreading infections because they’re so afraid to take sick days. People boast about having worked between 8 to 30 years here without ever having taken a sick day, not something to be proud of, people should use their sick days but NYL has a policy in place that basically penalizes you if you take them. What else? For associates you get ten days of vacation, since you’re discouraged from taking your paltry 7 days of sick days, heaven forbid you ever get really sick or have a health condition, you will likely be screwed. There are no kitchens in the home office north building so no free coffee, there are tiny dirty mini fridges (like the ones you have in college) on floors but they’re never cleaned by the custodial staff so it’s probably rife with bacteria. Not to mention they’re so tiny that you can’t fit anything in, much less for a floor of 200 people? So you’re a fortune 66 company but you cannot afford free coffee, a kitchen, a proper fridge or a microwave? I think personally it’s a ploy to get people to go eat in the canteen downstairs which is supplied by Aramark. When you get hired NYL shamelessly tries to get new hires to buy life insurance or their products, really tacky. Everyone is 40+ and a lot of processes are slow. For example, people don’t know pivot tables, macros, v-lookups, so processes are manual and subject to error. They can’t retain younger talent because they don’t know how to automate or innovate. They still function as older companies do with people wearing suits to work. You have to buy the privilege of wearing jeans to work on Friday. Most companies nowadays are changing their work environment to attract and retain the next generation of talent. NYL utterly fails at this, what will they do when their 30+ year veterans retire? They make work from home a huge deal and cap it at 12 days a year when companies nowadays offer flexible working. Their paltry sick days that you aren’t allowed to use even when you are projectile vomiting is a huge con. The tiny amount of vacation days is a huge con. A fortune 66 company valued at 52 billion that doesn’t offer free coffee, have microwaves or fridges? Come on, don’t tell us you’ll clean the carpets to give your home office a refresh but not give your employees basic access to water and coffee or a microwave to warm up their lunches. There are CVPs that do nothing all day, come in at 930 and leave at 330, citing their suburban homes and lengthy commutes as a valid excuse for their crap attendance but managers and associates who come in at 8am and leave at 8pm, seems to be an uneven distribution of labor and accountability. And yes, dress code is horrible. Old fashioned dinosaur company, nobody makes employees wear clunky suits and charges them to wear jeans in Friday. Seriously? The real innovative companies like the tech industry or even competitive hedge funds let their employees dress comforably. Get with the program NYL, everything is obsolete, no wonder you can’t retain talent under 40 for more than 1 year. If you want to work in a tech role, this is where you come when you want to start a family and your career goes to die. This place does not innovate and you will not learn anything here. They force you to attend town halls and learning workshops but there’s a ton of bias in the allocation of work. For example, they’ll give an Indian person technical duties even if said person isn’t a tech guru, racial unconscious bias? Yes. This is the type of place you go to when you have kids and want a 37.5 work week and your career goes to die. If you’re older and don’t really care, please come here and wait it out for 20 years before you retire.

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New York Life Response
7y
Thank you for taking the time to share your feedback. We take your concerns seriously and would like further information. We encourage you to email us at helpusimprove@newyorklife.com if you would like to share more specific details about your experience.
2.0
Jul 10, 2017

Agent

Recommend
CEO approval
Business Outlook

Pros

55% commission on insurance. Good bonus opportunities if you're able to hit them monthly.

Cons

Their training program is very small, many other firms do it a lot better. From the start they ask you for 75 names before you sign your contract, they are not trying to get leads from you. Once you sign, you're immediately thrown to the wolves. You need to have 10-15 appointments set each week, when I asked what prospecting methods I should use, I was told to go walk business to business, join some networking groups and start using LinkedIn, that was the extent to the guidance I received. So you're expected to know what to do already or ask someone for help. My office was a very competitive environment, so unless you make a friend and share all your business nobody else is willing to work together. Since it's all commission based sales, everyone wants part of your business, and my management had favorites, where they tried to get you to share your business with them. During your 1 on 1, I started to learn that management only documented the negatives from the meeting. For example if you had an outstanding week but lacked in 1 small thing, this was all they would document. I learned from and old partner that they do this, so that if you're not hitting your goals it makes it easier for them to pull your contract. My performance reviews continuously got more and more negative until my partner was screaming at me in his office, this man was not afraid to cuss you out in front of other agents. After dominating my first few months and winning top performer awards, I started to get the feeling that my partner was trying to force me out of the company and pass my book down to one of his favorites and I felt like this was confirmed when 2 other teammates of mine had quit, passed their books down to someone not on this partner's team, and received phone calls harassing them about not giving their book to his favorite. I went to the managing partner to complain about everything and he had no room to take me off the partner's team. This may be slightly unprofessional but in a business where I'm supposed to be my own boss I had to try and take control of my quality of life at work, so I stopped answering calls and emails from the partner, I went to a senior adviser for help, and stopped going to performance reviews, basically cut the partner out completely. This is when my business started to get back on track and when the partner found out that I had a very large client coming in, he reached out to me to try and come up with a plan on working with the client and how he could help. Looking back at the experience, I can't believe that I was treated this way, I have always had good relationships with my team and especially management and performance has never been an issue. During my first few meetings before joining the company they talked about positive experiences and give examples of people who had done extremely well, before choosing this career you need to be realistic, if you can't make this career on your own, it might not be a good idea to try, because you will not be met with the support that you might expect. Also any mandatory training that require you to travel come out of your pocket. Mandatory training in a city 2 hours away, I paid for gas and food. Mandatory training 2 states away, the cost comes out of my Ledger, they won't tell you about this during your interview.

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