New York Life reviews

3.7

63% would recommend to a friend

(5,482 total reviews)
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Craig DeSanto

78% approve of CEO

63% positive business outlook

New York Life has an employee rating of 3.7 out of 5 stars, based on 5,482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Mar 28, 2015

Nightmare

Recommend
CEO approval
Business Outlook

Pros

Good training in the first 6 months, not so bad in the next 12 months then it slowly disappears. They try to hire many minorities.

Cons

This industry has high turnover. Management needs heavy training overhaul in minority relations. Some of the actions were close to the movie Wolf on Wall Street. Some of the chosen ones by senior management are allowed to abuse new comers into the industry.

5.0
Jan 16, 2015

It's all on you

Recommend
CEO approval
Business Outlook

Pros

Everyone seems to be hitting their goals... I think the General Office you are affiliated with makes a major difference. When your colleagues are putting up production, you will too. The products sell themselves. The benefits are top notch- Pension! Dental/medical etc are great and this starts when you are a triggered agent. ,

Cons

You need to go on 5-10 appointments every single week without fail. You won't last if you can't do that. Our office standard is 3 new appointments every day! That's very difficult to book! You need to work your warm market and be a referral machine. Everyone has thought about quitting in their first year, every single person-- Because there are tough stretches, ridiculous declination's by underwriting and reversals that you are responsible for paying. If you last 2 years, you are SET!!! Also you must get your series 6 and 63 otherwise you wont make enough money!

2.0
Dec 2, 2014

Was great, before Ted became CEO

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

OK, this really depends on where you work and what you do. Agents will have an entirely different, and better, experience than employees. Pros... most of the pros are gone. I've been with the company for nearly 14 years and in that time they've gutted most of the benefits, pension, health insurance, and stability. If I had to pick a pro... If you're an agent and sell well -- or if you're from a legacy family that sold well -- you're a god at NYL. We do get seven half-day Fridays in the summer, but when you're working 60+ hours a week and pressured not to take them, it's just not the benefit it used to be. I would say my pay is good, but I don't live in NYC so I can't say how they pay compared to other NYC companies. Decent bonus every year.

Cons

OK, Cons. When I started here in 2000 this was the best company I'd ever worked for. Today, not so much. We've been in the middle of layoffs for the past three years and they're telling us they're laying off more than ever before starting Jan, 2015 through about 2018-2020 as they revamp their technology department. Boy, does it need revamping, but six to eight years of working under the threat of layoffs takes its toll. Pension was cut two years ago. Health insurance was cut last year. Work-at-home was in wide use but then taken away from most who were not VPs -- and even many lower level VPs lost it. I kind of agreed with this, but I saw managers abuse this more than employees. What was a standard 37.5 hour work week (7.5 hours a day) is now more like a 60 hour work work since about 2009 and it looks like they plan to continue to demand such hours for a long time. This company used to have a good life/work balance mindset but that changed along with the changing of the CEO. This likely depends on the department you're in and the job you do. We finally moved from Windows XP to Windows 7 THIS YEAR. That tells you how little NYL valued staying up with technology. As someone else mentioned, we still develop using VB6 (Visual Basic 6) and use other versions of software we were using when I came on board about 14 years ago. Raises tend to be 1-2%, but NYL has been that way since I started. Ill conceived multi-million dollar projects are started and scrapped after a couple of years because of poor planning and execution. Sometimes more than once for the same goal. It's a good thing we have several billions of dollars to burn. Management likes to tell us that we have the power of "distributed leadership" and that we should speak up, but NYL has never had that culture and no matter how often they say it, it doesn't make it true. Things change very slowly here (and I've worked for other companies this size) and the speech rarely reflects reality.

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