One giant step backwards. The Company culture (driven by Human Resources) continues to embrace out dated processes, methodology and technology (we've done it this way for the last 50 years, why change)? In the rare instance that NYL does attempt something new and it becomes difficult or challenging, NYL immediatley withdraws and returns back to its former way. There is very little in the way of embracing change, nor is there a demonstrated appetite for improvment if it involves change. Average employee tenure may be twenty plus years, however, there seems to be a huge voluntary turnover with newly hired employees with two years or less service. The revolving door of new hires may very well be tied to the long serving, tenured leadership (in some instances, dinosaurs), which continues to resist improvement if it involves change.