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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,872 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jan 9, 2025

      Some Good with some Bad

      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent benefits overall including quarterly store credit and PTO. - Product is easy to learn and sells itself for the most part. - Though busy, the job itself is simple. - You learn a lot about coffee, if you like coffee you’ll enjoy selling it here.

      Cons

      - Priority is placed on external candidates when hiring for any type of management position. Unless you advocate for yourself or are friends with the store manager you may never be promoted. - Corporate is incompetent when it comes to hiring and places sole responsibility on the store manager. We were frequently told that there are always issues with hiring, and then when the seasonal employees left or others quit, they wouldn’t hire anyone for weeks on end leading to burnout and even more people quitting. - If your location as a to-go bar then good luck. I had minimal training and saw multiple associates not follow basic hygiene procedures like washing their hands. The store manager even at point tried to convince everyone that employees do not need a food handler certification and refused to listen when told that employees need to have one if they are making coffee drinks.

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your feedback about your time at Nespresso. We’re encouraged to hear that you found various benefits and learning opportunities that we provide our people with to be positive aspects of your experience. We also acknowledge your concerns about internal advancement, hiring practices, and training. Making sure that our teams receive proper managerial support with clear career pathways, sufficient staffing, and comprehensive training is essential, and your feedback helps us identify areas for improvement. The quality of our product and the safety of our customers is non-negotiable to us. We appreciate your bringing this to our awareness and if you wish to provide us with more information, please contact your former local HR team and we continue improving. Wishing you all the best in your future endeavors. Thank you.
      5.0
      Jan 9, 2025

      a lot of autonomy

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits and time off are a gift

      Cons

      lack of direction and management

      avatar
      Nespresso Response
      1y
      Hello Colleague, Thank you for sharing your review with us. We are proud to offer our employees various benefits as part of our Total Rewards package and are glad to know that you appreciate our efforts in this area. Regarding the points for improvement you’ve outlined, it is unfortunate to read your opinion on the company's direction. At Nespresso, we invest a lot in our leaders' and employees' development, so that everyone can work together well and feel fully informed and supported in achieving their goals. We will share your feedback with the responsible team, but you are always welcome to share more details with your local HR team so that we can investigate your comments further and improve. Wishing you continued success at Nespresso. Thank you.
      3.0
      Jan 8, 2025

      Not bad overall but management is a mess

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent pay - instore discounts and store credits - help yourself to coffee on the job

      Cons

      Inconsistent management and micromanaging, procedures adhered to and then forgone at whim

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your experience with us. We appreciate your positive remarks as we strive to provide a rewarding and enjoyable experience for our employees. However, we are sorry to hear about the concerns you raised. At Nespresso, we acknowledge the importance of consistency and effective management in creating a positive work environment. Given that, we prioritize the necessary training and consistent support for our leadership. We aim to create an environment where employees feel empowered. If you would like to provide more specific details or discuss your experience further, please don't hesitate to reach out to your former local HR team. Your feedback helps us identify areas for improvement and work towards creating a better workplace. We wish you all the best in your future endeavors. Thank you.
      Viewing 205 - 207 of 1,872 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.