Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Apr 22, 2016

Micro managed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (part of Nestle) Decent pay 95% get to work from home

Cons

-every moment is micro managed to the second -no growth opportunities -bloated scripting -nepotism

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Nespresso Response
10y
Hello – Thank you for your positive feedback regarding the benefits provided to employees. A flexible work environment is important to today’s workplace given the balance employees need, and we are happy that about 15% of our employees have a flexible work arrangement. It is one of the ways we show we care about our employees and families. We are committed to developing our employees using several leadership and management programs and supporting our people with the PDG tool which we use to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions are filled with internal employees. Also, in 2015, we introduced several improvements to our scripts providing our coffee specialists with more flexibility when interacting with customers. We deployed this at the CRC and in 2016 will be introducing it to the Boutiques. This initiative has been well received, and employees enjoy the empowerment they are given. My team and I uphold and act with equity and fairness. If you have specific examples of where you believe we have fallen short, please speak with me or contact our confidential employee help-line at 888-424-2409. Thank you for your input. Guillaume Le Cunff President @ Nespresso USA
2.0
Mar 23, 2016

Do not reccomend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Coffee, International travel, free metro card and lunch stipend

Cons

Toxic work environment. Favoritism if French or male. Lack of market autonomy.

3.0
Mar 7, 2016

Improving...and still growing.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and autonomy in driving business. They are very receptive to ideas about how to improve and you can see the change happening.

Cons

Many of the processes don't make sense in a retail environment: working through the eyes of a manufacturing company. Emphasis on procedure and lack of ability to be dynamic and adaptable.

Viewing 193 - 195 of 1,874 Reviews

Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.