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      Nespresso

      Engaged Employer

      Nespresso reviews

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      3.8

      74% would recommend to a friend

      (1,868 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jun 13, 2015

      Unhappy employee

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and benefits , good co-workers

      Cons

      most store mangers are good but half got thier jobs as a favor, more than one manager have no clue what they are doing. The peolple that should get promoter that are in the company for a long time and are very efficient at theirs jobs, don't get a change, the company promotes how they give you opportunities to grow but that's a big FAT LIE only if you know somebody you move up, not base on your hard work or qualifications, terrible mangement at the corporate level

      avatar
      Nespresso Response
      10y
      Hi – thank you for your review, all feedback is important to us. Regarding our internal recruitment, we follow specific guidelines to assess our employees’ skills and also fill jobs with internal talent where skills fit an open position. In 2014, 55% of our jobs were filled with internal candidates. I encourage you through your performance review and PDG to mention your willingness to take up a new role within your location. There are always opportunities. You may also consider talking to your HRBP for career advice. Should you like to provide more specific information regarding your remarks, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your feedback. Guillaume Le Cunff President @ Nespresso USA
      5.0
      Jun 5, 2015

      It's Been A Pleasure

      Assistant boutique manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training programs is extensive and empowering Growth Opportunities Amazing product

      Cons

      Communication of new products/initiatves are sometimes unclear

      avatar
      Nespresso Response
      10y
      Hello – it is a pleasure to read your review. We aim at providing a great work environment to our employees through regular training and personal development programs, and also by strengthening our People strategy to develop our internal talent. Frequent product updates are provided through our Employee Portal and Newsletters. We are revising our communication channels to provide on time and accurate information to all employees, with the support of new tools. We are committed to equipping you with the tools to be successful in creating memorable experience for our customers. We appreciate your feedback. Stay tuned! Guillaume Le Cunff President @ Nespresso USA
      1.0
      May 31, 2015

      Awful

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Quarterly bonuses, free machine, and free coffee

      Cons

      Poor upper management. Lots of nepotism and gossip.

      avatar
      Nespresso Response
      11y
      Hello - Since I arrived early January, I have been on a Listening tour, visiting many boutiques across the US and meeting with hundreds of employees to get their thoughts and their perspective of the business. I find most employees to be very engaged and pleased with working at Nespresso USA. Since you are expressing an experience which is contrary to my view, I welcome you to share more feedback and concrete examples with us by contacting me directly or our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide and always improve what has to be improved. Thank you for taking the time to express your view. Guillaume Le Cunff - President @ Nespresso USA
      Viewing 1831 - 1833 of 1,868 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,217 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.