Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jun 15, 2015

Coffee Specialist

Recommend
CEO approval
Business Outlook

Pros

You get to engage with Club Members about Nespresso Coffee. You get to share about Nespresso to potential consumers who are interested about the Machine technologies, Gran Cru capsules, and share the benefits about the Nespresso Club. You get to learn more and more about yourself between your strengths and weaknesses. Also, you have the ability and freedom to improve on your weaknesses without bitter constructive criticism. Managers are willing to help you if you have any questions or concerns about any doubts.

Cons

You need patience. You need compassion. You need to be willing to work hard and play a strong team player role. This isn't a negative review but this is a review that will help you to see if you have these powerful qualities before you are interested in working with Nespresso. All it takes is passion, loving what you like to do as a Coffee Specialist and being comfortable to work with the respected public and your team.

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Nespresso Response
10y
Hello, thank you for your review. Your comments are insightful and provide a behind-the-scenes description of some of the day-to-day interactions a Boutique Coffee specialist would experience. Yes you are right. At Nespresso, we have much to be proud of and passionate about. This passion is our asset. Our managers and coffee specialists must strive to set the standard. When we share these values with our customers, we will ignite their passion for our brand. Frequent product and company updates are available on our Employee Portal and also shared in our weekly Boutique Newsletter. Since I started in January, I have met with more than 600 employees and I will continue to facilitate direct interactions between coffee specialists and management to listen and get even more feedback and ideas. Thank you again for sharing your experience and advice. We appreciate your feedback! Guillaume Le Cunff President @ Nespresso USA
1.0
Jun 13, 2015

Unhappy employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits , good co-workers

Cons

most store mangers are good but half got thier jobs as a favor, more than one manager have no clue what they are doing. The peolple that should get promoter that are in the company for a long time and are very efficient at theirs jobs, don't get a change, the company promotes how they give you opportunities to grow but that's a big FAT LIE only if you know somebody you move up, not base on your hard work or qualifications, terrible mangement at the corporate level

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Nespresso Response
10y
Hi – thank you for your review, all feedback is important to us. Regarding our internal recruitment, we follow specific guidelines to assess our employees’ skills and also fill jobs with internal talent where skills fit an open position. In 2014, 55% of our jobs were filled with internal candidates. I encourage you through your performance review and PDG to mention your willingness to take up a new role within your location. There are always opportunities. You may also consider talking to your HRBP for career advice. Should you like to provide more specific information regarding your remarks, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your feedback. Guillaume Le Cunff President @ Nespresso USA
1.0
Jun 11, 2015

Get Out Before It

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PAY - They are one of the few companies that pay a decent wage. PERKS - You get health insurance, PTO, Nestle discounts, a free machine, and free coffee every month There is nothing else good about this company.

Cons

MICRO-MANAGEMENT Do you like people watching over your shoulder? Suits telling you to sell things nobody wants to buy? Bored District Middle Managers with nothing better to do than create problems and berate your store, THEN to gossip to other stores about how terrible your store is? If you enjoy being doubted of your capability of doing the job you were hired for, working around co-workers you can't trust, and love the ideas of being held to a standard of perfection you will never reach then Nespresso is for you! FULL-BLOWN BUREAUCRACY You will have to sign for everything and anything you do. Sign out to use the bathroom, sign in when you come back, sign to say you've been at this meeting, sign to say you did this thing, sign after you've read this email, sign whenever you've wiped thoroughly between your buttcheeks. Also if you work at the boutique level you are a peon that must trade up the chain to be heard. Hope that you're well liked, because if your direct manager terrible, and if your district manager is terrible, and if HR is terrible no one will care about your issues (and yes, most likely all of your managers will suck, fun!). Also be prepared for foreign corporate dudes in suits sweetly asking your honest opinion, while you manager expects you to lie through your teeth. Yes, they ask for the truth, but don't be surprised if you lose your job if you actually tell them all the things that need to change. The large, slow to change, bureaucratic nature is one of this company's worst attributes. Don't forget to smile! RAMPANT NEPOTISM You only get promoted if people like you. If they don't like you, forget it. If your hair isn't a certain way, forget it. If you come in on time, do your job, sell the most, but you don't have the chipper, super smiley, energetic attitude of a cokehead on crack, forget it. If you come in late, gossip, don't sell a bunch, and have the Nespresso "look" you will be on the fast track to getting that lovely promotion you are probably too incompetent to fulfill. NEPOTISM II Sleeping around is also a fun way to get promoted! ::wink wink:: Many people use that as a means to push themselves up the ladder. Some of the employees even live together! UNATTAINABLE IMAGE OF PERFECTION Nespresso's aims to make the perfect cup of coffee. This also means you need to be Nespressofied into the perfect stiff, unemotional smiling robot. Your personality needs to be as generic as possible. You will need to know all the sales numbers to your store for the two years and be able to recant them on command. Your personality will need to be generic and plain as possible. Nespresso will give you generic ill-fitting uniforms, only to send out their flying monkey district managers to yell at you about your ill-fitting, cheap uniforms look terrible on you. You have to use the same scripted robotic words with every customer in fear that you are being secretly evaluated by mystery shoppers. The price you pay for agreeing to their acceptance letter is your first born and your soul. QUESTIONABLE ETHICS Nestle's other brands carry out practices all around the world that could be considered unethical. Just look up "nestle baby formula in africa" or "nestle waters california drought." Nespresso is owned by Nestle, and the parent company engages in questionable ethical activities. If you'd like to know about more CONS for this company, go ahead and apply today!

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Nespresso Response
10y
Hi – I guess I’m one of the ‘corporate dudes’ you mentioned in your post. As you know, I have dedicated time to travel to most of our boutiques to meet our employees. I confirm that my main goal is to get honest and clear opinions in order to take all opportunities identified to better serve our customers. Since I started at Nespresso USA, I have connected with over 600 employees and I think I got very valuable opinions and we have put into place many ideas and suggestions I have heard. Your feedback is certainly different from my experience and view during my first six months in the US. I'm sorry to hear about how you feel. I would appreciate the opportunity to discuss your experience in person. If you are interested, please contact me directly, or call our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide. Thank you for taking time to express your view. Guillaume Le Cunff President @ Nespresso USA
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