Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Nov 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Good job while you look for something else. Average salary 18-19k, free coffee, free machine and not exhausting physical work except for Christmas and when understaffed (happens very often). Good products and values (theoretically).

Cons

Non existent work/life balance Salary is not enough for central London Bonus are a joke Lack of management skills Arrogant HR/HQ/Marketing departments staff Large number of turnovers (what means staff is not happy/satisfied) Not flexible/lack of understanding of staff needs Difficult customers - they expect being at a high-end luxury brand and you don't have the means to provide such a service Lack of motivation/career progression (suspicious for those who do progress)

3.0
Nov 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Partners very friendly, I like the team work. Good working environment. Good salary. Good shift. I learn a lot.

Cons

Good work but temporary employment. Unstable because was very few hours. Was very far from my house also, two hours by train. Only christmas season and I needed work more in this good environment.

3.0
Nov 4, 2015

Corporate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits here are outstanding. You will find that the company really does care about the safety of its employees, their health and overall wellness. Coffee, snacks and fun events are endless (sometimes to a point where its distracting actually)

Cons

You really need to have thick skin to work here. I agree with the other person who wrote about corporate below in the reviews. It seems like a lot of the employees here DO have that clock in-clock out mentality. When you first start, you will be optimistic and excited to become a part of something great. What you will soon learn though, is that this company is ridden with favoritism, bullying and cliques. The people who have worked here for a long time have a crazy chip on their shoulder and are extremely hard on anyone who is new and excited to be here. There's no hope- it's obvious that it's a deep rooted culture that basically causes someone to be way too embarrassed to stand out or do well in fear of the way they'll be treated by others. Your coworkers are basically hazing you in hopes you'll become as unhappy as they are- and trust me, as much as you don't want it to, it works. What's most saddening is every once in a while, a high level executive, like the President or one of the Vice Presidents, may pass you in the hallway and smile at you, giving you a whimpering feeling of once upon a time when you believed in the company, stood for its values and felt lucky to be a part of its potential to be great in the US Market. There are just too many unqualified and unhappy people in positions whose attitude, choices and behavior directly effect other positions. Your potential employees who can be great then become just as jaded as your already jaded employees.

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Nespresso Response
10y
Hi – thank you for your comments. I read with much interest your comments, and I am astonished by your experience. Through our multiple interactions with employees, the leadership team and I want to foster a Nespresso culture that sustains employee enthusiasm through our common corporate values of passion, innovation and customer-centricity. We expect our leaders and employees to act in the same way with their team members and therefore set the example. I hear your story and I encourage you to reach out to me or to your ManCom member to express your concerns. Should you prefer, you may also consider calling our confidential employee help-line at 888-424-2409 to provide more specific factual information about your concerns. Thank you for your feedback. Guillaume Le Cunff President @ Nespresso USA
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Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.