Nespresso reviews

3.8

73% would recommend to a friend

(1,872 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Apr 22, 2016

Micro managed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (part of Nestle) Decent pay 95% get to work from home

Cons

-every moment is micro managed to the second -no growth opportunities -bloated scripting -nepotism

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Nespresso Response
9y
Hello – Thank you for your positive feedback regarding the benefits provided to employees. A flexible work environment is important to today’s workplace given the balance employees need, and we are happy that about 15% of our employees have a flexible work arrangement. It is one of the ways we show we care about our employees and families. We are committed to developing our employees using several leadership and management programs and supporting our people with the PDG tool which we use to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions are filled with internal employees. Also, in 2015, we introduced several improvements to our scripts providing our coffee specialists with more flexibility when interacting with customers. We deployed this at the CRC and in 2016 will be introducing it to the Boutiques. This initiative has been well received, and employees enjoy the empowerment they are given. My team and I uphold and act with equity and fairness. If you have specific examples of where you believe we have fallen short, please speak with me or contact our confidential employee help-line at 888-424-2409. Thank you for your input. Guillaume Le Cunff President @ Nespresso USA
1.0
Apr 21, 2016
Recommend
CEO approval
Business Outlook

Pros

The office has great coffee. You also get pretty decent benefits. Also, since it's in Long Island City, it's a nice office location with a great view.

Cons

Glass ceiling, or maybe just a pure concrete ceiling with no way of breaking through. Honestly, Nepotism runs amuck in that office. Lastly, You'll be micro managed to within an inch of your life. There's no avoiding it.

5.0
Apr 15, 2016

Coffee Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with Nespresso was a great overall experience. Great company and awesome coworkers.

Cons

Working as customer service always has its ups and downs. If you can handle irate customers you will do well in this industry.

Viewing 1708 - 1710 of 1,872 Reviews

Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.