Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 188 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 121 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 79 reviews)); "Good salaries and bonuses." ((in 69 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 164 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

Buenos Aires , Vicente López , Córdoba

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Nespresso

Nespresso reviews

3.8

74% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Feb 4, 2017

Great place to work

Digital marketing & e-commerce

Recommend

CEO approval

Business Outlook

Pros

-Great Benefits -Low turnover even in Customer Service Team -Training is taken seriously, especially to become a coffee expert

Cons

- Decisions are slow and everything depends on global guidelines approved in Switzerland, so it means the company falls behind on improvements on websites and use of social media - Growth opportunities for Customer Service are limited

1.0

Feb 3, 2017

Expectations High Wages Low or No

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good people on the frontline, management is out of touch.

Cons

The company structure is top-heavy with management, but few actual workers.

Nespresso Response

Hi, Thank you for your post. Since I started at Nespresso USA two years ago, I have embarked on a ”Listening tour” to make sure I visit each boutique at least once a year, to remain connected with the reality of the retail environment. The Director of Retail Operations and the District Managers in their respectives regions also visit the boutiques on a regular basis to implement new processes, manage and resolve issues, and listen to staff. Each employee has their role to play and has different levels of responsibilities in delivering upmost services to our customers. In relation to your comments, I hope you were able to share them during your exit interview or provide any specific remarks to our confidential employee help-line at 888-424-2409. Thank you for your feedback, Guillaume Le Cunff President @ Nespresso USA

5.0

Jan 31, 2017

Great company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great product, flexible schedule..you are your own boss

Cons

Works on saturday and sundays. No commission, just straight pay

Viewing 1633 - 1635 of 1,872 Reviews

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