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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,872 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Feb 20, 2017

      Loved working for them

      Promoter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good learning of customer behavior

      Cons

      Maybe, that the salary is lower than the avarage ?

      4.0
      Feb 20, 2017

      Good Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, hours, fun work environment

      Cons

      Micro managed, not sustainable business model, unrealistic expectations

      avatar
      Nespresso Response
      9y
      Hello – thank you for your review. Retail is both a demanding and rewarding environment. The interaction with customers is very fulfilling while achieving business objectives. The Retail Operations team and Boutique Managers conduct regular fun challenges to help boutique teams reach their goals. With the introduction of tools such as Delight, employees can submit innovative ideas to improve customer experience and increase internal efficiencies. To date, we have received more than 600 ideas and implemented many of them. This would not have been possible without the input from our customer-facing employees. Thank you for your feedback, Guillaume Le Cunff President @ Nespresso USA
      1.0
      Feb 19, 2017

      Avoid.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee machine and capsule allowance each month. The products themselves are very good.

      Cons

      It was not made clear during the interview and quite frankly the majority of training, that the main role of a Coffee Specialist is to sell sell sell. Sales targets are unattainable for the majority, those who do not have a knack for sales are micro-managed and made to feel like idiots in front of colleagues. I witnessed colleagues in floods of tears countless times as they couldn't cope with the pressure, and were simply just told that they "weren't trying hard enough". Head office have no interest in what goes on in York office, apart from the one occasion a year they decide to pay a visit. No career progression whatsoever unless you're one of the 'chosen few'. Ineffective coaching styles and a ridiculous amount of things we have to say on a call, (i.e. scripted), which the vast majority of customers simply do not have time to listen to.

      Viewing 1627 - 1629 of 1,872 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,224 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.