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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,873 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      2K reviews
      5.0
      Aug 17, 2017

      Excellent People, Benefits, Growth, Purpose, and Challenge

      Supply chain
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nespresso is the first company (out of 5) I can stand behind the brand because I love this company. It's an amazing feeling to work for a brand that you truly love, as it brings another level of passion for your work. I am a personal promoter of Nespresso because I truly love the brand and the product, as I happily consume our coffee daily. Our commitment to sustainability and our company purpose makes it easy to love the company, as we contribute the most to coffee sustainability in all of our supplier farms globally (industry-wide). Nespresso is an excellent team overall. I love working with my peers, and we promote a lot of cross-functional work, allowing you to immerse yourself in multiple facets of the business. The company is growing rapidly, which is exciting and challenging everyday. I love staying busy, and improving our business, while watching us grow week by week. In parallel, our leadership team fosters growth of all of us, and if you show commitment and positive results then you will be presented many opportunities to continue your personal and departmental growth. Benefits are excellent too.

      Cons

      No cons to report to leadership

      avatar
      Nespresso Response
      8y
      Hi - Thank you for your post and your extensive years of service at Nespresso. We are happy to read that you are a proud Brand Ambassador and we commend you for such dedication. Our commitment to sustainable practices started in 2003 with the launch of our AAA program. Throughout the years, we have been working closely with our farmers, our agronomists and other partners on the ground to better our standards and provide customers with the best coffee. We are constantly striving to satisfy our customers with innovation and also by expanding our network of Boutiques across the U.S. Our growth provides opportunities to all in all areas of the business, to develop and take initiatives. Thank you for your enthusiasm. Guillaume Le Cunff President @ Nespresso USA
      5.0
      Aug 16, 2017

      Quality Company With Amazing Coffee

      Boutique team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The coffee is fantastic. Customers are dedicated to the product so it is easy and fun to sell. I have had my own machine for over 5 years, so I can attest to the quality. -Sustainability is a driving force for the company. Not only are capsules recyclable, but the amount of resources given to our farmers around the world is inspiring. It makes me feel proud to work for a company that cares for the farmers, since the coffee would not be a possibility without them. -Nespresso provides great benefits, 401(k), PTO, Quarterly Bonuses related to performance, and quarterly allotment for coffee. -As far as retail goes, it would be hard to find a company that takes such great care of its employees. -Nespresso strives to invest in its employees. I recently was given the opportunity to take part in a Sustainability Leadership Conference. This program provides sustainability education at NYU, followed by a trip to Costa Rica to work on one of the farms where we source the coffee. -Growing company, so their is plenty of opportunity for growth.

      Cons

      -Customer service is a high priority. You are expected to provide superior service to every customer, which can be tough to maintain, especially on long weekends and over the holidays. -Working at the tasting bar or register requires a lot of talking and you are on your feet all day. -Boutiques use a software called Nessoft, which is an outdated system for most employees and not very user friendly. It can take some time to get used to. -While there is a lot of opportunity for growth, I have often felt in the past that Nespresso could do a better job promoting existing employees for managerial positions. Luckily, I have seen a lot of improvement in this area, which is excellent because so many Nespresso employees are great ambassadors of the product and deserve to be recognized.

      Viewing 1579 - 1581 of 1,873 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.