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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,873 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      2K reviews
      4.0
      Aug 29, 2017

      Genuine care, lots of beans to juggle

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso is what you make of it. If you are looking to slack, you can probably do that, but don't think it won't go unnoticed. If you put in the time and hard work, it will be rewarded. Nespresso has a decent compensation package including club credit, time off, benefits, PAID LUNCHES(!), travel compensation, and training opportunities. I can't speak to life in the boutiques, but the corporate office is busy and constantly changing. Work-life balance is fair, though some departments are probably putting in more hours than needed. I don't know if this is the corporate atmosphere so much as their own work ethic.

      Cons

      Misguided or uncommunicated strategies can be difficult to act on. Reliance on HQ is awkward, and often causes unnecessary delays.

      avatar
      Nespresso Response
      8y
      Hello, Thank you for your review. I totally agree with your analysis of our workplace culture. At Nespresso, we strive to empower our employees to take initiatives and also be responsible for their own development. At times, the workload is hectic however it provides a rich, diverse and rewarding experience. Our employee package covers a wide spectrum of benefits, such as our coffee perks, learning opportunities and parental leave &support to list a few During the employee information sessions, the monthly Let’s Connect and bi-annual Town Halls, with the management team members we share the latest business updates and also encourage questions. I am all about transparent communication, so please feel free to ask me or your manager. Thank you, Guillaume Le Cunff President @ Nespresso USA
      3.0
      Aug 18, 2017

      Avoid working there unless you think your sanity is not important

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great salaries if you were hired a while ago and are a Nespresso employee (vs. Adecco) - Nestlé's pension plan is great - 10% bonus (if you are a full time Nespresso employee)

      Cons

      - No one cares about your well being - Ridiculous customer care salary (bonus paid every 3 months if performance goals are achieved but most people don't achieve them) - No organization whatsoever in the marketing campaigns resulting in frustrated customers and stressed, exhausted front end employees - High turnover rate in the management team so its always like starting over with new procedures and ways of working

      5.0
      Aug 18, 2017

      A Great Company to work for that values its Employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership, Brand, Culture, Values and Passion.

      Cons

      Growing Faster than its infrastructure can keep up with.

      avatar
      Nespresso Response
      8y
      Hello, Thank you for your review and your years of tenure at Nespresso USA. I read with much interest your analysis of our work environment, which is very accurate. People and Passion are part of our DNA and when combined they are the key ingredients of our growth and success. I am always happily surprised to meet employees with such passion and commitment to the Brand. It fuels me! Your point regarding our IT infrastructure is valid but note that several projects are in the pipeline to allow us to grow and be more agile with our tools. Thank you for your feedback on my communication style. I am a big believer in transparent and open communication, so we all have the same level of understanding of our business and our ambitions. Best, Guillaume Le Cunff President @ Nespresso USA
      Viewing 1576 - 1578 of 1,873 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.