Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 6, 2023

Disorganized management

Recommend
CEO approval
Business Outlook

Pros

benefits package is offered to part time workers

Cons

The manager was completely disorganized with training, it was so bad I left within two days of working there. They have you sit in a back office and watch videos about coffee instead of having you experience selling points on the floor

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Nespresso Response
2y
Hello, Thank you for sharing your feedback with us. We appreciate your positive comments regarding the benefits package we offer. Creating a comfortable work environment with these amenities is an important part of our company culture. Regarding the cons you outlined, it's upsetting to hear about the inconvenience you have described. At Nespresso, we strive to provide a structured and effective training experience for all employees. Furthermore, we are consistently working to enhance our management approaches to ensure a favorable working environment as well as clear guidance and support. If you would like to discuss your concerns further or have any additional feedback, please feel free to reach out to your former HR team. We wish you all the best in your future endeavors. Thank you.
3.0
Sep 7, 2022

Okay

Recommend
CEO approval
Business Outlook

Pros

Benefits were the best thing about it

Cons

Poor management and training is just a bunch of modules that they want you to complete while on the sales floor

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Nespresso Response
3y
Dear Florida Team Lead, I appreciate you taking the time to share your feedback. We are proud to offer our employees competitive compensation and a benefits package. To your point on management, there is always value in continually training and developing our people, particularly managers who lead people. At Nespresso, we offer an abundance of trainings and re-trainings, in e-learning modules, like you mention, but also hybrid and in-person led trainings. These trainings offer critical learning and development for managers and employees alike. Nespresso is dedicated to fostering an environment that inspires and excites our employees. Please reach out to me if you have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
2.0
May 18, 2022

Gone Downhill

Recommend
CEO approval
Business Outlook

Pros

- The friends you make - You can move horizontally quite easily - It looks good on the resume as it is considered luxury retail

Cons

- Wages have stagnated - Senior management view all employees at replaceable and treat them as such - The brand suffers from schizophrenia (Does not know what it is meant to be)

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Nespresso Response
4y
Dear Colleague, We appreciate your review and feedback. We are happy to hear you enjoyed working with your colleagues and career advancement possibilities we provide. Regarding the cons you described, we always invest in our leaders and employees development, and strive to foster a positive working environment for every employee, as we want to have the right caring culture where people respect, help and inspire each other to succeed. In addition to this, at Nespresso, we strive to offer all our employees with market-competitive Total Rewards package, which includes base salary. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to your HR or Management team to discuss your concerns. Wishing you continued success at Nespresso. Thank you.
Viewing 136 - 138 of 1,873 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.