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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,871 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      May 30, 2025

      Supply Chain Excellence Manager

      Supply chain excellence manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Building a revised and new position

      Cons

      Position under definition with new scope

      avatar
      Nespresso Response
      1y
      Hello Colleague, Thank you for sharing your experience with us. We are glad to read that you are satisfied with the various learning opportunities we provide our people with to fulfil their career aspirations. This is how we grow and succeed together. Regarding the cons you mentioned, we continuously strive to streamline our processes to ensure efficient and transparent communication. At Nespresso, it is important to us that our employees are well-informed and properly supported on every level. If you have any additional details or suggestions, please feel free to contact your local HR team so that we can look further into your comments Wishing you success in your journey at Nespresso. Thank you.
      3.0
      May 28, 2025

      It was nice, but growth was slow

      Marketing associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good environment and place

      Cons

      Growth Is slow for a career in luxury retail

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your review with us. We are glad to read that you recognize Nespresso’s efforts in cultivating a pleasant working environment for everyone, as it is one of our main priorities. Regarding the cons you outlined, we regret that you felt opportunities were somewhat limited. At our company, we understand the importance of professional growth and support our employees in their career aspirations by constantly offering various training and development programs. If you have any further suggestions or concerns, please do not hesitate to reach out to your former local HR team. We wish you all the best in your new endeavors. Thank you.
      3.0
      May 26, 2025

      Was good till management change

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Easy work - Benefits package was decent - Coffee

      Cons

      - Management change led me to handle majority of the workload in the workplace, and the regional manager nor store manager cared. Whereas, when compared to other stores, someone with the same title as me did not have that large of a workload. Once I brought this up, the store manager said that this is how the workload is like in this store. It was unfair because I already had a large workload, and they are adding more work for me. Whereas the other staff could be seen loitering and doing nothing. When I ask for help, it was immediately shut down. When escalated to regional manager, nothing happened (or at least from my point of view). - New assistant manager talked poorly about others behind their backs constantly, and gradually that became the culture within the store. Kind and sweet coworkers soon became icy and gossip behind each other's back, leading to regular conflicts within the store. Store manager turned a blind eye to it and was aware of it constantly by multiple staff members. Even the customers were submitting Google reviews reflecting the change in attitude throughout the staff in-store.

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing this feedback on your experience with us. It's great to hear your acknowledgment of the different benefits we provide our people with, however, it's unfortunate to read about the workload disparities you brought to our attention. At Nespresso, we invest a lot in our management system to make sure everyone is well-informed and properly supported. It is important to us to ensure that everyone is treated with respect and that the workload is divided fairly and equally among our employees. We constantly work to ensure that each person is heard and can freely share their opinions and suggestions to maintain open and constructive communication on every level. Your review is crucial to our improvement, and we will share it with the responsible team. You are also always welcome to reach out to your former HR team to share more details about the issues you raised. We wish you well in your new endeavors. Thank you.
      Viewing 127 - 129 of 1,871 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.