Was good till management change - Anonymous employee Nespresso Employee Review

3.0
May 26, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Easy work - Benefits package was decent - Coffee

Cons

- Management change led me to handle majority of the workload in the workplace, and the regional manager nor store manager cared. Whereas, when compared to other stores, someone with the same title as me did not have that large of a workload. Once I brought this up, the store manager said that this is how the workload is like in this store. It was unfair because I already had a large workload, and they are adding more work for me. Whereas the other staff could be seen loitering and doing nothing. When I ask for help, it was immediately shut down. When escalated to regional manager, nothing happened (or at least from my point of view). - New assistant manager talked poorly about others behind their backs constantly, and gradually that became the culture within the store. Kind and sweet coworkers soon became icy and gossip behind each other's back, leading to regular conflicts within the store. Store manager turned a blind eye to it and was aware of it constantly by multiple staff members. Even the customers were submitting Google reviews reflecting the change in attitude throughout the staff in-store.

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Nespresso Response
1y
Hello, Thank you for sharing this feedback on your experience with us. It's great to hear your acknowledgment of the different benefits we provide our people with, however, it's unfortunate to read about the workload disparities you brought to our attention. At Nespresso, we invest a lot in our management system to make sure everyone is well-informed and properly supported. It is important to us to ensure that everyone is treated with respect and that the workload is divided fairly and equally among our employees. We constantly work to ensure that each person is heard and can freely share their opinions and suggestions to maintain open and constructive communication on every level. Your review is crucial to our improvement, and we will share it with the responsible team. You are also always welcome to reach out to your former HR team to share more details about the issues you raised. We wish you well in your new endeavors. Thank you.

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Nespresso Response
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Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
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Nespresso Response
23h
Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.
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