Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jul 9, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good work environment Free coffee

Cons

Rude customers sometimes but part of the job

avatar
Nespresso Response
10mo
Hello Colleague, Thank you for sharing this review of your experience at Nespresso. It is important to us that you enjoy the environment that we foster for our people. We are also pleased to offer various perks and benefits to our teams, and we are glad that you recognize our efforts in this area. Regarding the cons you highlighted, we value the dedication of our employees in providing exceptional customer service. We recognize that dealing with challenging customers can be demanding, thus, we constantly make sure that our people receive all support they need. If you would like to share additional details or suggestions, please feel free to contact your HR team. Your feedback is important to us as we strive to improve and ensure a better experience for everyone. Wishing you all the best in your career with us. Thank you.
1.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Training provided Decent coffee

Cons

Uniforms Work on Weekends No 1 to 1s with manager

avatar
Nespresso Response
10mo
Hello, Thank you for sharing your thoughts on your time at our company. It is great that you enjoyed flexibility and development opportunities we provide our people with. We want everyone to be well-equipped to grow and succeed. Concerning the cons you mentioned, we understand the importance of clothing, and we recently introduced a new uniform which enables people to choose from a range of options to enable people to feel themselves at work, whilst also championing comfort and sustainability. We are also committed to protecting the well-being of our employees, and make sure everyone has a fair schedule that ensure a healthy work-life balance. We value your feedback as we continue to work toward creating a supportive workplace culture that encourages open dialogue and ensures that employees feel heard and supported. It will be shared with the responsible team. Wishing you well in your new endeavors. Thank you.
4.0
Jul 8, 2025

Positive Experience

Recommend
CEO approval
Business Outlook

Pros

Our manager was kind and supported your own career growth

Cons

Terrible uniform - Very uncomfortable especially because we had to do a lot of manual tasks

avatar
Nespresso Response
11mo
Hello, Thank you for taking the time to let us know about your experience at Nespresso. We are delighted you liked working with your manager. At our company, we constantly strive to create a supportive environment where everyone can grow, succeed, and achieve their career aspirations. Regarding the cons you brought up, it is unfortunate to read that you weren’t satisfied with your uniform. We understand the importance of clothing, and we work towards improvement in this area to provide more choice, comfort, and sustainability. If you have any additional details or suggestions to share, we encourage you to discuss them with your former HR team. Wishing you much success in your new endeavors. Thank you.
Viewing 109 - 111 of 1,871 Reviews

Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.